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Report: #1274342

Complaint Review: Single Platform - Internet

  • Submitted:
  • Updated:
  • Reported By: Dar — Dallas Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • Single Platform Internet USA

Single Platform They auto charge you after you cancel service Internet

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I was developing a website for my dad's business and received a call from SinglePlatform. Even though it didn't really make sense for my dad's business, I decided to give them a try. Their service basically makes a menu that people can click to quickly get prices from a Google listing. After about a week, I decided that it didn't really make sense for an automotive repair business, because the prices can change by a large number of variables. I called and canceled my service so that it would not auto renew. They told me that it was canceled on the phone. The next month my dad sold his business to someone else and the website along with it. A few months later, I was reviewing transactions on my bank account and noticed they charged me three times, even though I canceled. I called in to get my money back.

I explained to them that I canceled. I explained to them that they were not charging a business account, but my personal account. I explained to them that this account was no longer associated in any way to me or my father. I explained to them that someone else owned the business when the charges were made. I explained to them that they were charing me for a service that I was not using. But, they didn't have a record of it. They couldn't find it in their system. I only talked to someone on the phone, so I had no record that the account was canceled. They refused to refund me the money stating that they, "did charge for a service that was rendered." It did not matter that they were charging the wrong party. Since I had no documentation of any kind and I signed there agreement online that they could auto charge me, there was nothing I could do. If you use their trial service, I would immediately cancel the auto payments. Do it the day of orientation.

This report was posted on Ripoff Report on 12/15/2015 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/single-platform/internet/single-platform-they-auto-charge-you-after-you-cancel-service-internet-1274342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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