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Report: #1303087

Complaint Review: Skin Element/ Eye Vib - Internet

  • Submitted:
  • Updated:
  • Reported By: Andrea — Charlotte North Carolina USA
  • Author Not Confirmed What's this?
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  • Skin Element/ Eye Vib Internet USA

Skin Element/ Eye Vibe Rapid fulfillment Free trial SCAM that cost you money to try Pacoima California

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Buyer beward of a scam for a beauty product called SkinElement and EyeVibe. For a small shipping & handeling free you order a 30 day trial of SkinElement. Then, as you complete that order you get another offer to try EyeVibe for an additional shipping and handeling fee so all together was $8 or $9. 

I received my order in a small unmarked box. There was nothing in the box that explained how much the normal cost will be of that it is actually a 15 day (EyeVibe) and 18 day trial (SkinElement). To my SHOCK, I see a $97 charge on my bank statement and when i called about the fee I was offered a 50% discount to keep that subscription and the product.

I told the very scripted repesentitive that I did not want anything to do with a company like this and was then offered a 40% refund and I could keep the product but cancel; my subsciption. I again, explained that I had no knowledge of these charges and did not want to keep the product. In order for me to get the 'maximum refund' which would only be $77 was for me to send the product back! They were charging me a $20 restocking fee! 

I asked to speak to a supervisor and the smug representitive told me that they would tell me the same thing. I was trasnferred and all of a sudden I was unable to hear a word the 'supervisor' was saying because the connection was so bad. I asked for a call back which I got to my surprise but again the connection was so bad I could only tell that it was a male. 

I had to call back to confirm that they did in fact cancel my account and any future shipments and also to get the return process. I was informed that in order to get my 'maxium refund' I had to one again pay for the shipping back to them!

DO NOT WASTE your money. This is not a trial, this a scam!!! 

 

 

 

This report was posted on Ripoff Report on 05/02/2016 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-element-eye-vib/internet/skin-element-eye-vibe-rapid-fulfillment-free-trial-scam-that-cost-you-money-to-try-pacoi-1303087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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