Sling TV L.L.C. Sling TV did not process my first request for a cancellation, or my second request. After my second request, they sent me an e-mail confirming that the account had been cancelled and assuring me the credit card number would not be charged in the future. The credit card number was charged for four more months, and they will not acknowledge this or give a refund. Littleton Colorado

In July, 2017, my husband signed up for a 7 day free trial with Sling TV.  He canceled the trial after 5 days.  Sling charged him for a full month ($19.99) a month later.  When we saw the charge on the account, my husband asked me, his wife, to deal with it because he was busy at work.  I called Sling and told Sling he had canceled his account and we wanted a refund.  Sling said they had not received notice of his cancelation.  They noted that his TV service had not been used for the entire month since the five day trial, but refused to grant a refund because they said they had never received a cancelation request, and if my husband had canceled the account, he would have received a cancelation confirmation from Sling.  We accepted their verdict and asked them to cancel the account.  Sling asked me to confirm the account e-mail address and credit card number for the account I wanted canceled.  I provided them with this information by e-mail, per their request, and they sent me an e-mail saying they had canceled the account and no further charges would be made on the card number I provided.  All of our emails and phone calls, for which there is a record, occurred on September 1 and 2, 2017.  

Five months later, on January 21, 2018, my husband got an e-mail from Sling (the first EVER!) titled "Uh-Oh, Your Payment has been Declined."  Upon opening the email he saw that Sling had tried to bill us for January, 2018, but that the charge had been declined because my husband had suspended the card while he was traveling abroad.  My husband forwarded me the e-mail and asked why the Sling account appeared to still be active.  I called Sling to see why the account was still open and why my husband's account was still being charged.  Sling stated that the account had never been canceled.  They asked me to prove that the account had been canceled.  I sent an e-mail (and subsequently several e-mails to several customer representatives) attaching screen shots of e-mail exchange with Sling on Sept. 1 and Sept. 2, 2017 confirming that the account had been canceled and would not be billed any longer.  Every customer representative I have spoken with on this matter (at least 4 or 5 calls), says that Sling's policy is not to refund customers because accounts are "pre-paid," and there is no record that my husband ever canceled his account.  They say the decision is in the hands of billing in the "back office" and they are unable to make contact with the billing office.  Every customer representative acknowledges that there has been not a single instance of television access on the account since July 2017, and yet they still refuse to issue a refund. 

Sling's business practices are not merely sharp; they are fraudulent and exploitative.  How many people are they doing this to?  Few people will go to the lengths I am going to.  We will not let this matter rest until our account is refunded.  While Sling has sent me an e-mail indicating that the account was canceled on January 21, 2018, I have no reason to believe them.  They ignored our previous two cancelation requests, and sent us an e-mail back in September 2017, saying the account was canceled when in fact they never did cancel it.  Why should I believe them?  And unbelievably, one customer representative (Tavaris, ID # NM8) told me we should cancel our bank/credit card if we don't want Sling to charge us.