Smart Style Family Hair Salons in WALMART Botched Haircut! Winder, Georgia

To donate to locks of love, you have to donate at least 10 inches of hair at a time. So, I'm not sure that you actually donate every year, unless your hair grows unusually fast. Most hair grows at a rate of 6 inches a year. You shouldn't exxagerate your post, it does not make it more credible. If it is truly a Rip-Off, the truth would suffice.

That attitude is exactly why chain salons will always be the laughing stock of hair salons (and why people would rather spend a huge amount of money for a more experienced stylist to do their hair). There are some great stylists at Smart Style and other places, but there's some rotten ones, too. And the rotten ones (when confronted with an unhappy customer) throw that "It's just hair" BS on the table. The young lady should have learned to follow instructions FIRST, then she should have learned how to cut hair BEFORE she started working at SS. I mean, isn't that what they're supposed to teach you in cosmetology school? They did at mine. I think the customer was very correct in being upset about the matter. However,I will tell all hair customers this: if your gut is telling you to get up and go, you better get up and go. If you have a bad feeling about the stylist, the salon, etc. then you need to excuse yourself BEFORE scissors get put to hair. Once that hair is gone, it's gone. You as the customer have every right to leave if you don't think something is going right (before the service starts, mind you). And if you choose to stay, don't sit there like a mime. If you feel someone isn't cutting enough (or about to cut too much), speak up and say so.

As far as Smart Style offering classes, that's a load. At least where I worked. Our "education" consisted of sitting and listening to the old British guy on the DVD's for 45 minutes at a monthly meeting. That's it. Smart Style never has and never will give two craps about their employees-why do you think they have such a high turnover rate? Mainly because the ones who worked their butts off get the shaft and the unprofessional ones are still around. I'm very surprised that this company has not shut down completely because of their practices.

Bottom line: the stylist should have learned basic cutting skills in school and definitely should have learned how to follow instructions from the client. The client should have gone with her gut and bolted if she didn't think things were going to turn out right. And the "it's just hair-get over it" mentality is the reason why some clients often haveus good stylists lumped in withthe unprofessional ones who are just in it to drink Cokes and gossip all day.

This stylist is new and Smart Style is famous for hiring recent school grads, so you should have known you would get someone inexperienced. I don't think it's right for you to dog this poor girl when she paid thousands of dollars for school and spent a good part of a year going to school, studying hard for her state test, then when she starts working, she gets dogged online by some idiot. Every stylist, myself included, has messed up people's hair after starting, that's just part of the deal of doing hair. In your type of business, do you please EVERY customer? Of course not. Do they dog you online? Smartsyles takes their less experienced stylists and sends them to classes to help them. Firing them is not something they do easily, especially if the stylist shows a desire to learn and get better. So just go get your hair fixed somewhere and get off of the internet.

The only thing Wal mart is good for is groceries. I never understand why people get personal services from them.