SMB SALES ,ALLCOSMETICSWHOLESALE they took the money, but never received my parcel , Port Orchard, Washington

my first experience with them. I live in France , i order on many american website even with the cheapest shipping cost i received all my stuff in 6, 10 days, never never had a problem. With ALLCOSMETICSWHOLESALE Company, i will NEVER NEVER order again. I bought on 25 of july some Mac stuff for 63,96 US $ with shipping fees it cost me 75,46 us$, never received a mail of confirmation, but checked she was already paid by my bank. So i wrote to her, why i havent received a mail to say that my order was paid and will be shipped, no date nothing, that was stange, unprofessionnal.. She replied quick and said she doesnt understand what i wrote and gave me a number ?? i didnt understand what was the number, a tracking number, there is no information on her website, u can't get you account or log with the number ? what i ll do with the number, nothing listed on her  reply mail.. wrote again and again.. no news about the parcel, still waiting we are 16 of august and no news. Today i sent i know we are sunday but after waiting 22 days its enough, sent a mail to say i can wait until friday 21st of august then she had to refund me and what she answered is no insurance so no refund ... NOTHING i can seat on my 75, 46 us $. THATS A REALLY BAD EXPERIENCE WITH HER COMPANY. I dont have any proof that she send it, no tracking number nothing. She took the money thats all...SO be aware.