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Report: #1446005

Complaint Review: SnoreQuiet.com - Melbourne Florida

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  • Updated:
  • Reported By: Stacey — WAXAHACHIE Texas United States
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  • SnoreQuiet.com unknown Melbourne, Florida United States

SnoreQuiet.com 1. Did not work for my wife and I 2. Offered 100%Satisfaction and refund if returned in 30 days 3. The Catch-Paid $86.95 for two devices. They charge a so-called environmental fee of $25.00 for each device to return plus have to ship to address in Berlin, Germany at my expense. They consider the device as a medical biohazard. They tell you to mail the medical biohazard which I think is against State and Federal Law. You will have to spend $20-$30.00 in shipping cost depending on the carrier even if the carrier will accept it. This is simply an excuse to not give a refund. Melbourne Florida

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My wife and I both have been diagnosed with mild sleep apnea and we both snore some. We both tried the device which was extremely uncomfortable because it extended the tongue to prevent snoring. After I fell asleep after great discomfort, I awoke several times finding the device lost the suction on my tongue and was no longer working. This happened over several nights after repeated use. Product did not work for us.                                                                                                                                                                                                                                                                                                     

Snorequiet offered 100%satisfaction guarantee and if return in 30 days a refund was provided. When I got the RMA number from the company, I found that I was to ship the returned product to an address in Berlin, Germany at my expense which would be about $20-$30 more money. Also, it stated that there would be a $25.00 environmental fee for each device for a total of $50.00 which would be subtracted from the refund. They considered the device, when used,  to be a medical biohazard which they supposedly send to a third party. I noticed one person on this site was asked to sent the return to an address in China. This company does not want to give a refund and uses the fee as an excuse. Also, I went through a lot of the testimonials and found most were listed at 4 and 5 stars. The product did not work for us and I am sure I am not the only one. When the company advertises a product and does not fully explain upfront, this is fraudulent and deceptive to me. The company did say in the fine print that there was a $25.00 disposal fee since they consider the used device as a bio-hazard. Then why did the company say to mail by USPS or other transportation methods this bio-hazard return product which violates Federal and State Laws. Special sealed packages are needed before shipment. It appears I will lose the full $86.95 because it is not worth sending back for a very small refund. 

This report was posted on Ripoff Report on 06/04/2018 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/snorequietcom/melbourne-florida-32904/snorequietcom-1-did-not-work-for-my-wife-and-i-2-offered-100satisfaction-and-refund-i-1446005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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