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Report: #765419

Complaint Review: Solid Cactus, Inc - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Manager JB — Parkland Florida United States of America
  • Author Not Confirmed What's this?
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  • Solid Cactus, Inc 106 South Lehigh Street, Internet United States of America

Solid Cactus, Inc web.com I had Solid Cactus design my Website a few years ago. I have been ripped off very very Bad. Internet, Internet

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I had Solid Cactus design my Website a few years ago. I have been ripped off very very Bad.
 
I hired them to help me open a WebStore.
They did the design and sent me to the wolves. 
 
Ripoff 1 - Solid Cactus Project Manager did not tell me anything about processing credit cards or fraud. They told me to hire Meritt Card solutions to process my credit cards. 

Result - I was ripped off over $6,000 by fraudulant buyers.
 
Ripoff 2 - Solid Cactus reps. kept trying to sell me PPC Search Optimization to help get clicks and improve my sales.  I paid $500 for 3 months + set up fee of $100.
Result - Sales went DOWN 70%. 
 
Ripoff 3 - Solid Cactus Call Center Services - Big Scam. 
They sell you on saying they will take calls for you.  What they do is handle all calls like they are your employees.  I had one call for 40 minutes at .99 cents a minute.  They gave my customer the run around telling that the warehouse is
closed.  They did not even email or call me to ask about the customers order. I paid them hundreds every month for chit chat.  I told them that I think the bill is unfair and I wanted to listen to the callers.  They tole me first that I would
have to pay them .99 cents for my bill of 398 minutes.  Basically it would have doubled my bill. 
 
Then when I told them I was unhappy and did not think I had to pay for it they had the nerve to tell me that the $8,500 Store I paid in full that they will render my store permanently disabled.  That had nothing to do with the Call Center Service.
 
Solid Cactus is a BIG Nightmare!!!
Yahoo has removed them as a recommended Developer.
Any one thinking to use Solid Cactus - Buyer Beware!

This report was posted on Ripoff Report on 08/15/2011 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solid-cactus-inc/internet/solid-cactus-inc-webcom-i-had-solid-cactus-design-my-website-a-few-years-ago-i-have-bee-765419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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