Complaint Review: Solution-Lens.com - Internet
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- Author Not Confirmed
- Solution-Lens.com Internet USA
- Phone: +32 (0)22/27.11.88
- Web: http://www.solution-lens.com
- Category: Eye Care
Solution-Lens.com Circle Contact Lenses Brussels Internet
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This company has no morals a complete scam!!!!
I placed an order with Solution-lens.com on February 3rd, 2014. The items were to be included in prize bags for an event I was having March 1st, 2014.
ORIGINAL ORDER CONFIRM EMAIL:
| ||||||||||||||||||||||||||||||||||||
| Thanks for your order, Jasmine! An account has been created for you with the following details: Username: jasminekknox Want to manage your order online?
| ||||||||||||||||||||||||||||||||||||
I did not receive the items and contacted the company via there website to advise this and was provided with a tracking number: RR026740715TH. After a few more weeks the package was never received and the tracking information (because it was international shipping) wasn't available. I contacted them again as the event date was moving closer and never received a reply from them via email or their own online system.
I ended up purchasing from another online co: geocolouredlens.com and had to pay an additional $15 for expedited shipping.
REPLACEMENT ORDER CONFIRM EMAIL:
Thanks for your order!
Your order ID is #10717. A summary of your order is shown below. To view the status of your order click here. Shipping AddressJasmine Knox 89-33 208th st queens village, New York 11427 United States | Billing AddressJasmine Knox 89-33 208th st queens village, New York 11427 United States |
Your Order Contains...
| Cart Items | Qty | Item Price | Item Total |
| Geo Combo Cafe Mimi (Item 1: Geo Cafe Mimi Cappucino WMM-500, Item 2: Geo Cafe Mimi Cappucino WMM-600, Item 3: Geo Cafe Mimi Cappucino WMM-600, Item 4: Geo Cafe Mimi Cappucino WMM-500, Left Eye: 0.00, Right Eye: 0.00) | 1 | USD65.80 USD | USD65.80 USD |
| Subtotal: | USD65.80 USD |
| Shipping: | USD15.00 USD |
| Grand Total: | USD80.80 USD |
Your order is expected to be dispatched within the next 3 working days. You will receive a notification email with a tracking number when your item has been dispatched.
If you have any questions about your order now or in the meantime, just reply to this email and we will get back to you normally within 24 hours.
Thank you for shopping at www.geocolouredlenses.com.
Regards,
Flora
www.geocolouredlenses.com
I still had not heard from solution-lens.com.
On March 5th, I opened a dispute/claim with Paypal for a refund as I had still not received the merchandise. I received the following email from solution-lens customer service on March 11th, 2014:
SELLERS EMAIL:
On Tuesday, March 11, 2014 12:56 PM, Clients Customer Service wrote:
Dear customer,
Thank you for your message.
We are very sorry that you haven't received your order and will send you a new one but please close the Paypal dispute first as we cannot take the risk that this order will be refunded in case it is delivered after Paypal allowed delay.
Thank you again for your purchase and sorry for the inconvenience.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
MY REPLY:
We’ve completed our investigation of the following transaction:
-------------------------
Seller's Name: PHITCHAYA SURIYANAKAS
Seller's Email: safeshoppayment@gmail.com
Seller's Transaction ID: 59C45337XJ514434G
Transaction Date: Feb 3, 2014
Transaction Amount: -$39.80 USD
Invoice ID: 14582-1391442114
Your Transaction ID: 2F431858R1079272E
Case Number: PP-003-001-562-604
-------------------------
We’ve received valid tracking information, showing that the item has been
delivered.
Tracking no. RR026756582TH
avoid similar experiences in the future, we recommend that you read our
Buyer Complaint Policy by clicking on the User Agreement link at the bottom
of any PayPal page and then clicking the ‘Buyer Complaint Policy’ link.
As a result of this, we cannot grant your appeal.
Yours sincerely,
Hazman Dani
Protection Services
delivered
Postal Product:
Features:
- Registered Mail™
| DATE & TIME | STATUS OF ITEM | LOCATION |
|---|---|---|
| February 22, 2014 , 3:49 pm | JAMAICA, NY 11434 | |
| February 22, 2014 , 9:10 am | Out for Delivery | JAMAICA, NY 11434 |
| February 22, 2014 , 9:00 am | Sorting Complete | JAMAICA, NY 11434 |
| February 22, 2014 , 5:58 am | Arrival at Unit | JAMAICA, NY 11434 |
| February 22, 2014 | Depart USPS Sort Facility | BETHPAGE, NY 11714 |
| February 22, 2014 , 12:28 am | Processed through USPS Sort Facility | BETHPAGE, NY 11714 |
My shipping and billing zip code is 11427 which is noted in the correct tracking info tracked information on USPS tracking:
alert
- Your item was undeliverable as addressed at 10:11 am on March 18, 2014 in QUEENS VILLAGE, NY 11427. It is being returned if appropriate information is available.
Product & Tracking Information
Postal Product:
Features:
- Registered Mail™
| DATE & TIME | STATUS OF ITEM | LOCATION |
|---|---|---|
| March 18, 2014 , 10:11 am | QUEENS VILLAGE, NY 11427 | |
| March 17, 2014 , 10:07 am | Out for Delivery | QUEENS VILLAGE, NY 11428 |
| March 17, 2014 , 9:57 am | Sorting Complete | QUEENS VILLAGE, NY 11428 |
| March 17, 2014 , 8:32 am | Arrival at Unit | QUEENS VILLAGE, NY 11428 |
| March 16, 2014 , 7:25 pm | Processed through USPS Sort Facility | BETHPAGE, NY 11714 |
| March 16, 2014 | Depart USPS Sort Facility | BETHPAGE, NY 11714 |
| March 15, 2014 , 9:22 pm | Processed through USPS Sort Facility | BETHPAGE, NY 11714 |
| March 15, 2014 , 8:55 am | Processed through USPS Sort Facility | KEARNY, NJ 07032 |
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=RR026740715TH
So Instead of this company doing the correct thing and offering me a refund, they decided to lie to PayPal and provide them with a fake tracking number (RR026756582TH). The fake tracking number. And the tracking number provided isn't even delivered to my zip code. I am in an appeal with PayPal now over this and have provided them with all the information including emails from this company.
I find it absolutely incomprehensible that instead of refunding me a simple $40 this company actually went out of their way to deceive PayPal! The company cannot claim the incorrect tracking number sent was a mistake. On March 11th, 2014 they apologize, for my not receiving it, in their email. Yet the delivery date on the fake tracking number provided was February 22nd, 2014. They clearly were aware that that was not my package and lied to PayPal just to get out of giving me a refund.
I understand mistakes, I understand shipping issues...what I can't understand is a company that intentionally tries to scam/swindle/deceive its customers. They actually took the time to find another customer order that was being shipped to the same city as me to intentionally provide PayPal with a false tracking number.
This company needs to be avoided at all costs. There are tons of HONEST companies out there, no need to do business with shady morally corrupt individuals.
This report was posted on Ripoff Report on 04/03/2014 10:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/solution-lenscom/internet/solution-lenscom-circle-contact-lenses-brussels-internet-1135980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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