Sprint Prepaid Worst Cell Service Around Nationwide Nationwide

Yes, I started service with sprint prepaid on June 28th.. I purchased a Sprint Prepaid Phone from a regular store not sprint. It was a sprint phone. I paid 20 dollars for the phone.. Then I had to pay 60 dollars for the month of service. The service sucked. I made one phone call with the phone and after that it kept telling me cant find service. So i was never able to use the phone again. After 24 hours I decided to call the company and ask for a refund. I was passed around a couple of times finally got someone who told me he filled out a request and gave me a confirmation number 20012372095.. The number i had with them is *** *** ****.. He told me I would receive my money back in 3 to 5 hours in my bank account. So, I waited gave them 48 hours then I called back because no money was put into my account.. I was transferred around many other times again. I finally got someone.. She took the confirmation number and then told me that the person I got the other day did not put through a whole request. So,she was telling me that the financial dept would call me back in 3 to 4 days.. This is July 1 2016. I know that no body would call me back on a holiday weekend.. I demanded to speak to someone in the financial dept today and she hung up on me... She also before she hung up on me told me that all of the unlimited data was used up on my account I used it one day and that was it... So I want me 60 dollars back in my account for a totally sucky cell phone company and the worst service ever