Steven Michael's If you want a snootful of attitude, go to Steven Michael's Honolulu, Hawaii

I was getting a consultation from Michael when he kept dragging his comb across the top of my glasses.  The second time he did that, I brought it up to him.  He wasn't embarrassed.  He didn't apologize.  He told me I needed to leave.  That's a pretty amazing way to deal with YOUR lack of coordination.  He's obviously done stuff like that  before because he immediately turned to other people who happened to be around and started dealing with them as if I wasn't there.  I was left saying, "That was not necessary," over and over because I couldn't think of anything else to say.  He smoothly ignored me.  Practice makes perfect?  If you are a hairdresser, it might be good to develop the skills not to drag your comb over someone's glasses or to apologize if you do, OR you can just kick the person out, I guess.

Before that, he informed me that I had "thin" hair, although it is twice as thick as the average person's.  It is three times as thick as his own hair.

When the consultation began he came at my hair from the standpoint of what he would so with it, given carte blanche.  He didn't ask me what I wanted done.  Maybe this was because of a misunderstanding, but I would have preferred to be asked what I wanted done.  He seemed to want to give me the style Julia Roberts had in the nineties, when she had long wavy curly red hair.  A good cut on a young woman in the nineties.  I had it but it wasn't exactly what I wanted now.  He did say he wanted to give me that cut but to give him credit, it might have been a slightly different style what was more face framing and more ringletty. He DID say it was that cut though.  His way of expressing himself was confusing me and causing problems that probably didn't need to be there.  A lot of what you want in a hairdresser is someone who you can communicate with and who doesn't do stuff you don't like.  I can't say if skills are or are not there, I but can say that he flunked those other tests in a spectacular fashion.       

Before that, I had talked to his partner, Steven about coloring my hair with less toxic hair dye I was to bring in.  I was already using this dye for four months.  He said he would do it but he "wouldn't be responsible for the results."  Then he said it two more times.  Then he said that HIS colors were professional.  When I said I liked the color I used because it was ammonia and perfume free, he said that natural hair dye is a myth and there were no ammonia free colors out there.  Experienced, professional colorists have a lot of knowledge, but  I have found that there are also things that they do not know.  The hair color  I use HAS been ammonia-free for decades and there IS natural herbal hair dye/henna.  Steven  didn't know if his own colors were perfume free.  That's not unusual, but it is regrettable, because a certain percentage of the population is allergic to fragrances.  This whole thing with hair dressers being unhelpful with fragrance allergies and less-toxic dyes is common, but it costs them money.   I understood that he wasn't responsible for the results of my dye job if he followed the instructions properly, but I was hoping for someone who wouldn't be a pill to work with.  My hair color looked pretty good and it was sitting right in front of him so it's hard to see who was being helped by the attitude.  Not him.  

What a terrible way to start a morning.  Ugh!  No thank you Steven Michaels of this bad experience.  

This is more or a complaint than a "rip off report" but at $60.00 per haircut and $52.00 per color, you should be able to get someone without a snootful of attitude.