Steven's Jersey City Ford Steven's Jersey City Ford Takes Customer Cars on Joyrides Jersey City New Jersey

Steven's Jersey City Ford employees (now terminated) took a customer's Mustang on a joyride and all they offered the customer was a refund on his alignment! The former dealer techs burned up this guy's clutch. The customer in question simply asked the dealership to compensate him for the costs of diagnostic work at another dealership for components that experienced wear during the unauthorized joyride and they rejected his terms.

If you would like your car to be taken on an unauthorized joyride and beat to sh*t while you wait for it, then this is the dealership for you! Even better, here is a link to a news article about the incident: https://jalopnik.com/video-showing-dealer-employees-joyriding-a-customers-fo-1832206206 Shameful and disgraceful.

They make no effort to work with the customer in question. Really? You were going to refund him for the work in question after your employees DAMAGED his car? That's it? You're not.going to replace the components affected during the test drive, like his clutch? That's great customer service. Really.