Storquest Self Storage Storage Facility Users Beware - Damaged Goods, No Liability ripoff Palm Springs California

I have been in the self storage industry since 1965 and have seen your problem on several occasions. When mattresses are placed in mattress bags and sealed, many consumers erroneously seal in moisture. Once the mattress is placed into a self storage space, such as in this case, in a very hot climate, the moisture begins to create mold. In an environment such as the Palm Springs area, this process is much more likely.

While the complaintant may not have liked the response from management, remember that the complaintant maintained care, custody and control over the unit and the management had no way to determine if a loss was occurring, whether caused by a latent defect in the building or by the tenants own actions. Part of what we purchase when we rent storage space is the commensurate level of privacy and autonomy of "serving" ourselves. This type of damage is not uncommon at virtually every self storage facility in the world. It is therefore incumbent on the tenant to occasionally visit their storage space and to determine if damage is occurring.

Lastly, I know the principals personally at StorQuest and can attest that they are principled, honest individuals that I would consider to be above average as self storage owners and operators.

Mark,
The Calfornia courts ruled in Cregg V. MiniStor Ventures 1983 that the storage facilities have no liability IF they offered you an insurance product.

IF they did not, you will most likely win a lawsuit.

But if you checked the box declining insurance, you'd be out of luck and a lot of attorneys fees for both sides if you sue in Superior court.

What usually happens is people will sue in Small claims and win a judgement. Then the facility will appeal to Superior Court (there is no municipal court in Calfornia anymore) and they will win in Superior Court if you signed a paper declining insurance.

The moral of the story is to have insurance coverage if you cannot afford to replace your belongings.

Mark,
The Calfornia courts ruled in Cregg V. MiniStor Ventures 1983 that the storage facilities have no liability IF they offered you an insurance product.

IF they did not, you will most likely win a lawsuit.

But if you checked the box declining insurance, you'd be out of luck and a lot of attorneys fees for both sides if you sue in Superior court.

What usually happens is people will sue in Small claims and win a judgement. Then the facility will appeal to Superior Court (there is no municipal court in Calfornia anymore) and they will win in Superior Court if you signed a paper declining insurance.

The moral of the story is to have insurance coverage if you cannot afford to replace your belongings.

Mark,
The Calfornia courts ruled in Cregg V. MiniStor Ventures 1983 that the storage facilities have no liability IF they offered you an insurance product.

IF they did not, you will most likely win a lawsuit.

But if you checked the box declining insurance, you'd be out of luck and a lot of attorneys fees for both sides if you sue in Superior court.

What usually happens is people will sue in Small claims and win a judgement. Then the facility will appeal to Superior Court (there is no municipal court in Calfornia anymore) and they will win in Superior Court if you signed a paper declining insurance.

The moral of the story is to have insurance coverage if you cannot afford to replace your belongings.

Mark,
The Calfornia courts ruled in Cregg V. MiniStor Ventures 1983 that the storage facilities have no liability IF they offered you an insurance product.

IF they did not, you will most likely win a lawsuit.

But if you checked the box declining insurance, you'd be out of luck and a lot of attorneys fees for both sides if you sue in Superior court.

What usually happens is people will sue in Small claims and win a judgement. Then the facility will appeal to Superior Court (there is no municipal court in Calfornia anymore) and they will win in Superior Court if you signed a paper declining insurance.

The moral of the story is to have insurance coverage if you cannot afford to replace your belongings.

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Storquest issued a check for the last month's rent. A $75.00 check. $2000 lost in mattresses, Approx $1000 in fees over the year. $75.00 barely covered the truck rental and dump fees to get rid of the damaged mattresses.

More to follow!

I manage a self-storage facility for a regional management company not affiliated with Storquest.

Nearly all self-storage facilities go to great lengths to inform the tenant at move-in that they do not insure your property. They usually will then try to sell you an overpriced policy that will never pay off for anything. If you have homeowner's or renter's insurance your stuff may be covered under that policy. Check with your agent.

Self-storage operators insist that they are not liable for any damages ever. I would advise you to consult an attorney before accepting that explanation. You bargained for a place that is suitable for storage of your belongings. The storage space you got was not suitable as it had water leaks. If the leaks were the result of faulty design, construction, or maintenance it would seem that there was a breach of contract.

If I were in your shoes I would file a lawsuit in small claims court. Chances are pretty good that Storquest's insurance company will pay rather than fight as long as you limit the damages to the value of the mattresses and your costs of disposing of them.

The company I work for rented out a storage unit with a leaky roof. The tenant sued and the company's insurance paid off.

I manage a self-storage facility for a regional management company not affiliated with Storquest.

Nearly all self-storage facilities go to great lengths to inform the tenant at move-in that they do not insure your property. They usually will then try to sell you an overpriced policy that will never pay off for anything. If you have homeowner's or renter's insurance your stuff may be covered under that policy. Check with your agent.

Self-storage operators insist that they are not liable for any damages ever. I would advise you to consult an attorney before accepting that explanation. You bargained for a place that is suitable for storage of your belongings. The storage space you got was not suitable as it had water leaks. If the leaks were the result of faulty design, construction, or maintenance it would seem that there was a breach of contract.

If I were in your shoes I would file a lawsuit in small claims court. Chances are pretty good that Storquest's insurance company will pay rather than fight as long as you limit the damages to the value of the mattresses and your costs of disposing of them.

The company I work for rented out a storage unit with a leaky roof. The tenant sued and the company's insurance paid off.