Complaint Review: Structured Cable of VA - Richmond Virginia
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- Author Not Confirmed
- Structured Cable of VA 3973 Deep Rock Road Richmond, Virginia United States of America
- Phone: 804-934-0000 x 303
- Web: www.structuredcableofva.com
- Category: Audio & Electronic Retail Stores
Structured Cable of VA Beware. Copmany does not stand behind a 30K job Richmond Virginia
*REBUTTAL Owner of company: Our Service Area
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Purchase a 30K Sony Rack System in 2006 fron Structured Cable of Va. Turned house into a rental property and ask that they move my entire system to another property that was already prewired for the system. I was willin gto pay for this service. All it encompased was them programming the system and hooking up to existing wires. No wiring needed but they are the only ones with the computer program to program system. I was told by Vice President, Dee Straub, that they were not comfortable and it was illegal to go to North Carolina to do work. As I tried to explain to him it was just programming and not any type of electrical construction, he still refused to assist me. They want to sell you an overpriced system and then do nothing to maintian you as a customer. I would be very weary of purchasing from them. Their customer service is the worst I have ever seen. Never willing to work with you. They are overpriced on all their services and products and send out nasty emails whenever you have a concern. Not a way I would run a business so BEWARE if you think about using Structured Cable of VA located in Richmond VA. You will be sorry!!!
This report was posted on Ripoff Report on 04/21/2010 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/structured-cable-of-va/richmond-virginia-23233/structured-cable-of-va-beware-copmany-does-not-stand-behind-a-30k-job-richmond-virginia-595200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Our Service Area
AUTHOR: Dee Straub - (United States of America)
SUBMITTED: Tuesday, April 27, 2010
Structured Cable of Virginia regrets that Mr. Jeff Burgess was unhappy that our company cannot provide service to him in
At Structured Cable of Virginia, we choose to market our services to the
We attempted to explain this to Mr. Burgess and, referred him to a company, owned by a colleague, located in
Structured Cable of Virginia strives to make sure all customers experience the best service we can offer. Unfortunately, we cannot offer service where Mr. Burgess requests it. Our company operates under the adage that the customer is always right. However, when it comes to dictating the geographic footprint within which we operate, we cant comply.
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