Sun Trust Mortgage The fun never stops McLean Virginia

Once you have a mortgage with Sun Trust, the fun doesn't stop. As the executor of my mother's estate, I wrote a check on her home equity line. A Sun Trust employee called me that day, giving no reason for her call. I called her back multiple times over the next two business days, but never received a return call. Come to find out they denied the check because I'm only the executor. No comment on that - perhaps that's the right course of action. But because I was not told of the denial and this amazingly incompetent "investigator" from the fraud division did not bother to return my calls, a large number of checks bounced, and I not only paid for those, but for the costs that vendors incurred when their own checks bounced.

 

Returning phone calls isn't rocket science. For most companies. For Sun Trust? Well, not so much.