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Report: #375734

Complaint Review: Superfood RX - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Reading Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Superfood RX 10 Corporate Park Ste 130 Irvine, California U.S.A.

Superfood RX Charged for product I didn't get and then for one I didn't want Irvine California

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I was charged on 8/7 for a shipment I didn't receive so I called the 800 number The woman I talked to said she would send another shipment but if I do received the one that was already sent and keep it it would only cost me $26.90. I said don't send me another shipment because honestly the product made be ill. Just refund my money.

Next thing I know I received a shipment. I did sent it back but not right away because I have a disability and couldn't get to the post office.

I checked my charge for this month and surprise I was charged 46.90 on 8/7 and then 20 days later I'm charged $26.90. I called again and got a man I really couldn't understand and had to keep asking him to talk slower and repeat himself.

I explained what happened and he kept putting me on hold. He finally said he was authorized to refund me $19.00, and that I have to pay for shipping for the shipment I didn't want. . When I asked why I was charged for what I told them not to send he said because I didn't send it back right away I only had 30 days to send back what I didn't want. I asked for the supervisor because it's now over 1/2 hour that I've been on the phone and she was busy and I have to hold which was costing me more minutes on my cell phone. I told him I wouldn't wait and that I'll contact the Coroporate office.

Cedartop
Reading, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 09/24/2008 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/superfood-rx/irvine-california-92606/superfood-rx-charged-for-product-i-didnt-get-and-then-for-one-i-didnt-want-irvine-califo-375734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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