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Report: #292741

Complaint Review: SUPERFOOD RX - Irvine California

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  • Reported By: San Bruno California
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  • SUPERFOOD RX 10 CORPORATE PARK. STE 130 Irvine, California U.S.A.

SUPERFOOD RX Unresponsive, poor and insulting customer service, non-existent mgmt/supervisors Irvine California

*Author of original report: aka SuperfoodsRX, Irvine California

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Ordered 30-Day guaranteed product through CreationsRewards.net.
The 30 days began at date of shipment. Shipment received 6 days into the 30 days.

Had a very bad health reaction to supplements within a few days, which kept me down for almost 3 weeks. Placed a phone call for required RMA, never received return call. Sent E-mail approxiamately same time, no reply.
Placed call #2, encountered stubborn c/s rep, demanded to speak with a supervisor. Who was in a meeting and unavailable, rep promised a return call from a supervisor the following Monday (now 59 days after shipment date!).

Monday came and went, no return phone call.
Call #3: Encountered verbatim exactly the same conversation as call #2, even unavailable supervisor in a meeting. Again, promised a return phone call, this time I Demanded a follow-up email.

As a disabled individual, living on a limited income, the $80.00+ this has cost me is unfair and simply a consumer rip-off.

**Important to note: My doctor and I discussed this supplement. We both had high hopes that I would receive some of the benefits stated. Why my system rejected the supplements so dramatically is unknown. This information is not only being presented to future consumers, but also clearly stated to SuperFoods RX when I finally "spoke" to an actual human being!
***Beware, this company clearly indicates that the bottom line matters much more than the human factor!

Joanne
San Bruno, California
U.S.A.

This report was posted on Ripoff Report on 12/18/2007 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/superfood-rx/irvine-california-92606/superfood-rx-unresponsive-poor-and-insulting-customer-service-non-existent-mgmtsupervis-292741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

aka SuperfoodsRX, Irvine California

AUTHOR: Joanne - (U.S.A.)

POSTED: Thursday, January 03, 2008

Additional attempt made to contact this company. Desperately seeking anyone with authority! Even though I have requested to be deleted from their 'contact' list, still receiving emails. Does anyone know if this "company" exists? Or is it an individual with a "Company Name" similar to Herbal Life and other such companies who out-source to individuals.

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