swap.com Sent items for consignment 3 months ago - still not processed - no items, no money Internet

I sent a box of items to consign with swap on September 29, 2017. There were over 75 items in the box of boys & girls childrens clothing. The box was confirmed delivered via swap.com prepaid fedex shipping label. After 3-4 emails to their customer service department, and via twitter - my consignment box has still not been processed. It is now December 14th, 2017 - nearly 3 months later - I have no items, no money, and now no communication. I feel completely ripped off and I am out everything! Take your consignment items elsewehere!! You dont want to do business here!