Sweetwater Music Technology Direct If they send you a defective product, good luck getting satisfaction. They won't take it back. Fort Wayne Indiana

Originally, the Fender 65 Deluxe Reverb was purchased from Sweetwater in June of 2007. I got a message a week later thanking me for the email we sent thanking him for his purchase. In that email he said, "Love the 65 deluxe reverb amp. Look forward to doing more business with you in the future. Sincerely, XXXXX" A couple weeks later, this individual purchased a guitar from Sweetwater, and no mention of a problem. August 2008, I followed up with this customer, and left a message for him. No call back. In late October, I received a message from our general feedback system with a message from this customer. The message stated that the amp worked great, as it was being used, and a problem was discovered when he first plugged in the footswitch. At that point, this gentleman did what most would do, he called the manufacturer who made the product. He was instructed to take the amp to a local authorized repair shop. After the amp sat in the repair shop for over a month, the owner of the amp was, "not a happy camper as of this moment."

I immediately attempted to make contact with this customer. He was not available, and I left a message. A few days later, an associate of mine took a call from him wanting to return his amp, and that if we didn't take it back he was write a report on this site. He told him he would have me call him back, asap, since I knew more about what was going on. When I called back, I offered to get him a working amp, and he refused. So, I told him I would take the amp back, over 4 months after the original purchase date, and we would have FedEx pick it up. He told me it was not ready to be picked up, because he did not have the original packing. So, I asked him to call me once it was ready to be picked up. He did, and it was returned to us. We evaluated the amp, and verified the problem. The we then issued a full refund for the amp he purchased.

We stand behind everything we sell. If we had been made aware of the problem with this amp, when it first occurred, we could have saved each other a whole lot of frustration. Anytime you have a problem with anything you buy from Sweetwater, you are able to contact your Sales Engineer, directly, to discuss any issue from shipping damage to a defective product.

Even though I feel we went, what would be considered by most, above and beyond to take care of this situation, this report remains. For us, going the extra mile to do the right thing is just part of how we do business. I believe we did the right thing for this consumer.

BTW - I did not even know this report existed, until today.