T-Mobile, Tmobile, T-Mobile USA Sent final bill then try to charge me for another month Internet

WAS A T-MOBILE CUSTOMER FOR OVER A DECADE.  MY FAMILY WAS ECONOMICALLY CHALLENGED TO WHERE WE LITERALLY ENDED UP HAVING TO MOVE 7 TIMES WITHIN 6 YEARS.  MY 8TH MOVE UP NORTH CHANGED THE FAMILY SITUATION TO WHERE THERE WERE UNCOMPROMIZING SITUATIONS THAT INCLUDED A PARENTAL HEALTH ISSUE AS WELL AS A DOMESTIC ISSUE.  SO I MOVED. 

1000 MILES NORTH AND KEPT MY SERVICE WITH T-MOBILE ON THE THREAT THAT BECAUSE AT ONE TIME I LIVED IN ORLANDO AND THE COMPLEX HAD BUILDINGS THAT SUPPOSEDLY HAMPERED MY SIGNAL WITH THE SERVICE PROVIDER TO WHERE I WAS TOLD THAT THE BUILDINGS MAY BE INTERFEREING WITH THEIR TOWERS.  SO, I WAS OFFERED A DEVICE ..

A CELL PHONE BOOSTER DEVICE THAT WAS MERELY CHEAP PLASTIC BUT AS IT WERE NEEDED BECAUSE I WAS COERSED TO DOING THIS REMEDY AS EXPLAINED BY THE T-MOBILE REP ON THE PHONE AT THE TIME.  AS IT WERE, THE DEVICE ARRIVED BUT PRIOR TO GETTING THIS EQUIPMENT WAS NEVER APPRISED OF ANY CONTRACT OR COST FOR SUCH A REMEDY. 

MOVED THREE MORE TIMES DUE TO ECONOMIC HARDSHIP AND SUBSEQUENTLY MISLOCATED OR LOST THE TOWER BOOSTER.  i HAVE SINCE RESEARCHED SEVERAL SHOPPING AVENUES FOR THIS DEVICE OF SIMILIAR OR EVEN BETTER QUALITY TO SEE THAT IT COSTS IN THE NEIGHBORHOOD OF $30 TO $4O MAX.  AS PREVIOUSLY MENTIONED, A LONG TIME CUSTOMER .. NATURALLY COMES TO ENLIGHTENMENT THAT CUSTOMERS CAN GET 3 LINES OR 4 FOR $100 A MONTH..

CALLED T-MOBILE AND BLOWN OFF BECAUSE I WAS CLASSIFIED AS AN EXCLUSIVE GRANDFATHERED CUSTOMER AND THAT THESE OFFERS WERE NOT INCLUSIVE OF THE SERVICES I CURRENTLY HAD WITH THE COMPANY.. IE.. DATA.. LIMITATIONS AS I WAS THE CUSTOMER WHO HAD UNLIMITED EVERYTHING.. . EVERYTHING???? 

OKAY AND BESIDES THAT .. SHOULD I CHOOSE TO 'SWITCH PROVIDERS' I'D BE BILLED $225 FOR THE TOWER BOOSTER THAT AT THAT POINT WAS LOST.  SO I STAYED WITH THIS COMPANY.  ON OCCASION, WHEN THE BUDGET WAS EXCRUCINGLATELY TIGHT, I'D GO ON LINE AND PAY HALF AND REQUEST AN EXTENSION (WHICH, IF IT COUNTS, I'D PAY BEFORE THE DESIGNATED ALLOTED DATE ON THAT SAID EXENTION) ..  as it were, I'd see competitor companies offering 4 lines for $100 unlimited data etc etc.. and here I was paying $134 for two lines with same service features.   so we move forward, and again at one point after losing my employment, needed to do another payment arrangement.  it was successfully accepted because why? 

a long time loyal customer who never lets the service go unpaid .  well, this time around, i logged in and discovered I was being charged a late fee or the payment arrangement.. i called customer service and told this is the policy.. it was never a 'policy' or issue in the previous times this allowance was authorized so for me, this was the last straw.. I started researching and was sold on sprint telling me that for 3 lines i could get their services for the same price I was paying for 2 lines with t-mobile.  so I switched.   I ported out two phone numbers from tmobile on november 14, 2018 .. i get my final bill from t-mobile that about shocked me into the following Tuesday!

They were literally charging me $770 and change!  .. UPON INQUIRING ABOUT THIS 'FINAL BILL' TOLD THAT SUPPOSEDLY MY IPHONE 6 WAS NOT PAID OFF.. (IT WAS BECAUSE I UPGRADED TO THE IPHONE SE WHICH I KNOW IS AN IPHONE 5 BUT STILL, I DID THIS, I'D NOT HAVE UPGRADED UNLESS MY CURRENT DEVICE WAS ALREADY PAID.  I WAS BILLED THROUGH DECEMBER 2ND ALBEIT PORTED MY NUMBERS NOVEMBER 14TH. 

HOWEVER, UP TIL NOVEMBER WAS PAID UP.. NOW OKAY $134 AND CHANGE FOR THE ENTIRE MONTH OF NOVEMBER IS WHAT I WOULD HAVE PAID.   WHY AM I GETTING A FINAL BILL OF OVER $700 /  ?   WELL MY ACCOUNT WAS TURNED OVER TO A COLLECTION AGENCY. i WAS UNABLE TO LOG INTO MY T-MOBILE ACCOUNT AND THERE STARTED MY GOOGLE SEARCHES FOR EMAIL ADDRESSES FOR SOMEONE AT T-MOBILE THAT I COULD REACH OUT TO. 

A VERY NICE REP EMAILED ME WITH ATTACHMENTS AFTER HER RESEARCHING MY ACCOUNT AND THEN SENT ME A FINAL BILL FOR $440... WHICH WOULD EXPLAIN.. ONLY A PORTION OF THE REDUCTION.  HOWEVER, UPON REPLYING TO THIS T-MOBILE REP WAS INFORMED THAT THE REVISED FINAL BILL WAS UPWARDS OF $770 AGAIN, AND NOW ANOTHER $99 ADDED ON TOP FOR THEIR COLLECTION COMPANY SERVICE FEES. 

THE REP FURTHER WENT INTO DETAILING THIS FINAL BILL AND STATED THAT MY DEVICE WAS NOT PAID OFF (YES IT WAS) AND THAT THE CELL TOWER BOOSTER COST IS $325.   NOW i WENT ON EBAY AND THESE DEVICES EXACTLY SIMILIAR TO WHAT WAS SENT SOME YEARS BACK WERE ABOUT $30.    BLOWN AWAY AT THE OVER-THE-TOP FINAL BILL WHEN I ONLY OWED ONE MONTH AND A DEVICE THAT I WAS NEVER TOLD I'D BE CHARGED WITH, NO CONTRACT NO SIGNATURE INTO AN AGREEMENT BY MYSELF, TO BE SUCH AN EXPENSIVE BILLING DEMAND, I COULDNT HELP BUT QUESTION OR DISPUTE. 

I EMAILED THE REP ASKING FOR THE SPECIFIC MODEL OF THIS TOWER BOOSTER BECAUSE IF I CAN GET THE SAME ITEM FOR $30 WHY WOULD I FORK OVER $300 FOR THIS?  NOBODY WOULD.  I NEVER GOT A RESPONSE.   I ALSO PAID OFF MY PHONE, SO THEY ARE DECEPTIVELY CHARGING ME HUNDREDS AND HUNDREDS OF DOLLARS WHEN AT THE MOST i'D OWE IS $134 AND CHANGE FOR 14 DAYS OF USE WITH THIS COMPANY BEFORE SWITCHING PROVIDERS !     HOW GOD AWFUL IS THIS COMPANY !   I AM BEING CHEATED AND DECEIVED AND THEY ARE CROOKS.