TalktoMe.com Blocked account; wants ransom to reinstate Internet

Company has transitioned from phone only to online platform and service has declined.  Without getting into specifics given adult nature of the business, options are fewer.   Most importantly, accounts of good long-term customers (like myself) have been blocked.  Emails to attempt to get an answer never went anywhere; the most I was told was to "call the billing department."  Completely BS excuse.   They don't "bill" you directly - you charge to your cc when calling.  And even if they claimed I did owe them, it's been about a year since I first learned I was blocked and they've never sent me an invoice (and they at the very least HAVE my email address!)  So they are essentially asking repeat customers to call and ask them to make up a phony amount they should have to pay (which they can't sustain by sending out a normal invoice) in order to keep their business?   There are a lot of people who disapprove of their business on moral grounds.  There are married people who use this service and get into a lot of trouble.  As it is, no one who uses this service talks about it publicly.  They ought to be grateful for the customer base they have.  And yet they're shutting them out essentially by ransoming them?  No way.