Orchard Bank - HSBC late charges on bill when i was not over the limit Salinas California

I don't have much more input on this than anyone's already thrown in.

But here's a little trick of these predatory credit card issuers that I love: you aren't over the limit, but you are late on your payment. So when they add the "late payment" fee on to your balance, now your over the limit and get hit with another fee. The CSR's must feel like the biggest jackases having to explain this to people.

I too would recommend getting rid of that Orchard Card. And don't EVER accept a credit card offer from ANY company operating out of South Dakota.

Best regards!

My husband and I have had an HSBC credit card for several years now. We have never had any problem with them. They have been quick to assist us when we have a conflict, and have removed several fees, that we have objected to, when provided with proper proof that the fees were uncalled for. We have always paid our bill on time and have only gone over the limit a single time, but provided them notice ahead of time of our issue causing us to go over our limit. They not only understood but immediately raised our credit line in order to help us in our time of need.

A relationship between a credit card company and their clients are business relationships. If you treat them as you would any business relationship you will find that they are much easier to get along with. If you call and yell or throw a fit like an irrational person they will be much more unlikely to help you or take you serious. They are in the business of making money. Irrational people are the "cash cow" of the credit industry. When was the last time you took someone serious when they called you at work and threw a fit over how unfair life is? (Not to imply that you are an irrational person. Just genralizing in my usage of "you".)

I just wanted to add my point of view. I truly believe that our success when dealing with HSBC is the attitude in which we approach them.

I so hope things work out for you & you are able to resolve this problem. It does seem that their are always people willing to kick you when you are already down. Congrats on your recovery! May it be ever lasting.

"This is a place to come to report businesses that have ripped people off"

Just because YOU THINK it's a ripoff doesn't necessarily make it so. Hence, why there are people WHO DO understand and try to explain to those who clearly don't. As in this report - there is no ripoff. Just someone's perceived ripoff.

Will those of you who are arguing over whether or not this so-
called bank,is doing right or wrong?This is not a web-site to
come and argue with each other.And,further more,this is not
a counceling agency.If some-one wants advice,I'm sure they
will ask for it.This is a place to come to report businesses that
have ripped people off.If you see a report you don't like,don't
look at it.No-one comes here for the 3rd degree!
Further more,my husband and I were also
ripped off by HSBC.In fact,very badly.But we don't come to this
site and argue.That's what is too why Americans are falling down
and losing their homes among other things!We don't stick to-
gether like we used to.
Now,those of you who read these reports
filed that you don't agree with,go to another web site if you
have to,instead of arguing.Evidently,you haven't been RIPPED
OFF by one of these banks.And just remember one thing:What
Goes Around,Comes Around!

Consulting with a BofA manager is like talking to the assistant french fry chef at McDonalds. I'm serious; those guys are worse criminals than the bank you're at. What the manager wants is your business and he/she is telling you (and selling you) what you want to hear, not what's right, and the minute you sign up for their account... you'll find they utilize the same terms and conditions as Orchard, and you'll be back here writing another ROR on BofA. If you thought you had it bad at Orchard - just wait...... After 25 years of having credit cards, you ought to be less gullible and at the very least...smarter....than that. The fact is, you messed up...I showed you why, and having someone from BofA giving you advice is like asking a restaurant chef to professionally diagnose what's wrong with your car.

Do yourself a favor - find yourself a credit union. At a Credit Union, you are considered to be a shareholder, not a customer. You'd probably get a credit card at more favorable terms without the default interest rate practices that credit card companies implement (like the one you have when you are late ANYWHERE with ANY payment, or over limit anywhere with any card), and if you happen to find yourself overdrawn and subject to potential NSF fees, the CU might waive them if you personally go in and see them about it.

Oh, and if you think I'm Mr. High and Mighty...? Maybe to you I am. I've seen too many people trash their credit without even realizing it, and there are many thousands of people in this country that do it all of the time. I suspect of the 6800 BBB complaints you cited for HSBC, I'm sure about 100 are legit. The rest are people who don't know the rules of the game. Asking the questions you did makes me believe you don't. I'm still convinced you don't after your last posting. Instead of getting mad, why don't you just take the appropriate action. Get rid of this credit card, close your accounts (if you have them at either BofA or Orchard), and find a credit union. At least you'll get advice from people that are serving you instead of selling you.

Consulting with a BofA manager is like talking to the assistant french fry chef at McDonalds. I'm serious; those guys are worse criminals than the bank you're at. What the manager wants is your business and he/she is telling you (and selling you) what you want to hear, not what's right, and the minute you sign up for their account... you'll find they utilize the same terms and conditions as Orchard, and you'll be back here writing another ROR on BofA. If you thought you had it bad at Orchard - just wait...... After 25 years of having credit cards, you ought to be less gullible and at the very least...smarter....than that. The fact is, you messed up...I showed you why, and having someone from BofA giving you advice is like asking a restaurant chef to professionally diagnose what's wrong with your car.

Do yourself a favor - find yourself a credit union. At a Credit Union, you are considered to be a shareholder, not a customer. You'd probably get a credit card at more favorable terms without the default interest rate practices that credit card companies implement (like the one you have when you are late ANYWHERE with ANY payment, or over limit anywhere with any card), and if you happen to find yourself overdrawn and subject to potential NSF fees, the CU might waive them if you personally go in and see them about it.

Oh, and if you think I'm Mr. High and Mighty...? Maybe to you I am. I've seen too many people trash their credit without even realizing it, and there are many thousands of people in this country that do it all of the time. I suspect of the 6800 BBB complaints you cited for HSBC, I'm sure about 100 are legit. The rest are people who don't know the rules of the game. Asking the questions you did makes me believe you don't. I'm still convinced you don't after your last posting. Instead of getting mad, why don't you just take the appropriate action. Get rid of this credit card, close your accounts (if you have them at either BofA or Orchard), and find a credit union. At least you'll get advice from people that are serving you instead of selling you.

Consulting with a BofA manager is like talking to the assistant french fry chef at McDonalds. I'm serious; those guys are worse criminals than the bank you're at. What the manager wants is your business and he/she is telling you (and selling you) what you want to hear, not what's right, and the minute you sign up for their account... you'll find they utilize the same terms and conditions as Orchard, and you'll be back here writing another ROR on BofA. If you thought you had it bad at Orchard - just wait...... After 25 years of having credit cards, you ought to be less gullible and at the very least...smarter....than that. The fact is, you messed up...I showed you why, and having someone from BofA giving you advice is like asking a restaurant chef to professionally diagnose what's wrong with your car.

Do yourself a favor - find yourself a credit union. At a Credit Union, you are considered to be a shareholder, not a customer. You'd probably get a credit card at more favorable terms without the default interest rate practices that credit card companies implement (like the one you have when you are late ANYWHERE with ANY payment, or over limit anywhere with any card), and if you happen to find yourself overdrawn and subject to potential NSF fees, the CU might waive them if you personally go in and see them about it.

Oh, and if you think I'm Mr. High and Mighty...? Maybe to you I am. I've seen too many people trash their credit without even realizing it, and there are many thousands of people in this country that do it all of the time. I suspect of the 6800 BBB complaints you cited for HSBC, I'm sure about 100 are legit. The rest are people who don't know the rules of the game. Asking the questions you did makes me believe you don't. I'm still convinced you don't after your last posting. Instead of getting mad, why don't you just take the appropriate action. Get rid of this credit card, close your accounts (if you have them at either BofA or Orchard), and find a credit union. At least you'll get advice from people that are serving you instead of selling you.

Consulting with a BofA manager is like talking to the assistant french fry chef at McDonalds. I'm serious; those guys are worse criminals than the bank you're at. What the manager wants is your business and he/she is telling you (and selling you) what you want to hear, not what's right, and the minute you sign up for their account... you'll find they utilize the same terms and conditions as Orchard, and you'll be back here writing another ROR on BofA. If you thought you had it bad at Orchard - just wait...... After 25 years of having credit cards, you ought to be less gullible and at the very least...smarter....than that. The fact is, you messed up...I showed you why, and having someone from BofA giving you advice is like asking a restaurant chef to professionally diagnose what's wrong with your car.

Do yourself a favor - find yourself a credit union. At a Credit Union, you are considered to be a shareholder, not a customer. You'd probably get a credit card at more favorable terms without the default interest rate practices that credit card companies implement (like the one you have when you are late ANYWHERE with ANY payment, or over limit anywhere with any card), and if you happen to find yourself overdrawn and subject to potential NSF fees, the CU might waive them if you personally go in and see them about it.

Oh, and if you think I'm Mr. High and Mighty...? Maybe to you I am. I've seen too many people trash their credit without even realizing it, and there are many thousands of people in this country that do it all of the time. I suspect of the 6800 BBB complaints you cited for HSBC, I'm sure about 100 are legit. The rest are people who don't know the rules of the game. Asking the questions you did makes me believe you don't. I'm still convinced you don't after your last posting. Instead of getting mad, why don't you just take the appropriate action. Get rid of this credit card, close your accounts (if you have them at either BofA or Orchard), and find a credit union. At least you'll get advice from people that are serving you instead of selling you.

please dont talk to me like i dont know what the h**l i am talking about! i have had credit cards for at least 25 years i have never NEVER had this happened before. and if i didnt know what the hell i was doing i know my bank has BANK OF AMERICA the bank manager and me sit down and he looked over the last 5 statements - he also knows my limit and i was late 1 TIME . HE ALSO READ ALL THE SO CALLED RULES THEY GIVE YOU the BANK MANAGER said i was right and what they are doing is illegal and gave me phone numbers and address to contact. so you dont know what the h**l you are talking about MR. HIGH AND MIGHTY

You are also "over the limit" from the time the statement was printed until the time that they credit the payment to your account.

e.g: your statement closing date is the 21st. Let's say that it takes a week for them to get the payment and credit it to your account. Now you are at the 28th. That's 7 more days you are over the limit - not the day that you wrote the check or made some other payment arrangement.

I will try to explain this to you....again. And no, I do not work for any bank or any financial institution - though I do have education is this area - which is why I can explain it.

It does not matter whether you are $40 under. Your over limit fee is NOT based on your actual balance. In most cases, IT IS BASED ON YOUR AVERAGE BALANCE for the entire month. If you spent the entire month over your limit and at the end of the month you paid $100, your will incur an OVER LIMIT fee. Let me give you an example:

Let's assume your limit was $1,000 and your balance was $60 over the limit, you didn't add anything to the card during the month, and you paid $100 when you received a statement.

Day 1-29 your balance was $1,060.00.
Day 30 your balance was $960.00.

Your average balance was $1,056.67. So, you incurred an over limit fee even though your ending balance was $40.00 under your limit. Add $26.85 or so in interest and the over limit fee, and you're back over your limit. In all likelihood, you'll incur another fee in the following month.

Did you understand that?


Now, let's assume you paid off the full amount when you received the statement:

Day 1-29 your balance was $1,060.00.
Day 30 your balance was $0.00.

Your average balance for the month is $1,024.67. You still would have incurred a fee even though you paid the balance off because your balance for the entire month was over the limit. Your actual balance though wouldn't be $0; it would be whatever the overlimit fee is. You also would NOT be charged interest, as you end up paying off the card. It would probably be the last fee you would receive, as your average balance would be under your limit and as long as you stay under your limit at any point in the month.

HSBC loves people like you because they can legitimately make money off of people who don't understand their rules, and they hate people who always pay their card off.

If you did not understand this, please pay off the card, get rid of it, and don't get another card until you either understand this, or educate yourself on the proper use of credit. This is their game with their rules. You have been ripping yourself off now for several months because you have been unable to follow their rules.

okay it seems like i keep saying the same thing over and over . i was 40.00 under the limit the finance change was 9 and some change that did not put it over the limit. i wish i could copy and paste the statements on here and them you would see i know what the heck i am talking about. dont understand what the heck is so hard to umderstand unless dont want to or maybe the neg. comments are because you work for hsbc come on 6800 people are not stupid (bbb has 6800 complaints) i think that says IT ALL !!!!!!!! THEY ARE RIP-OFF COMPANY

If your AVERAGE balance was over your limit, they can charge you as many months as your average was over the limit. Add the monthly interest to the calculation, and voila.... over limit fee again and again and again. It doesn't matter whether you were a little below your limit - you need to be a lot more under your limit in order to effect any kind of change in your situation.

I don't know what your limit is, but my guess is your monthly interest is at least one-fourth of the $100, so paying $100 doesn't do anything to get you where you need to be. What you should not be is anywhere near your limit.......... You need to pay off more than $100 when you go over your limit and IF possible, pay off the entire card balance each month. All you're doing now is paying more money to a credit card company in the form of interest that you don't have.

As I said, the only reason you should even bother to keep the card at this point is IF you can promise yourself you can pay off the balance of the card each and every month on time without exception, without excuse, and without any additional fees. In that way, you actually earn money from the credit card company in interest fee avoidance for buying things on credit.

CAN ANYBODY READ i know i was at fault i was late and i went over the limit 1 (ONE) time i payed way under my limit with in one week after going over the limit my problem is they CHARGED me over the limit fee 3 months after that (all 3 months) what is so hard to understand??? the next statement i was under my limit so why the charged 3 more times

CAN ANYBODY READ i know i was at fault i was late and i went over the limit 1 (ONE) time i payed way under my limit with in one week after going over the limit my problem is they CHARGED me over the limit fee 3 months after that (all 3 months) what is so hard to understand??? the next statement i was under my limit so why the charged 3 more times

CAN ANYBODY READ i know i was at fault i was late and i went over the limit 1 (ONE) time i payed way under my limit with in one week after going over the limit my problem is they CHARGED me over the limit fee 3 months after that (all 3 months) what is so hard to understand??? the next statement i was under my limit so why the charged 3 more times

I would cancel the credit card. Your credit card T&C's indicate that if you are either late or just forget to pay, your rates will go through the roof. It's a credit card that people with bad credit are allowed to get. Now, IF you PROMISE to pay off the monthly balance EVERY month without exception, without excuse, and without a tear, then I would keep the card provided there are no other fees. If you don't think you can keep that promise to yourself, then I wouldn't even get another credit card until you can keep that promise.

karen the message got cut off what i wsa saying i hope hsbc has not rip you off if you look on the bbb web site you will see that there are over 6800 complaints!! i wish you and your kids the best of luck in life tammy roberts

karen glad to see there are people that understand that there are things that happen in life that you have no control over. you just pick yourself up and do the best you can good luck to you and your kids i wish you the best and hope HSBC

hsbc-- jennifer i am glad you have the prefect life but there are honest people than run across hard times frist off i am not poor my house is payed for and my credit score is 658 i am a single mother of two and work full time and some. i am a RGM for western n.c. i have been with my company 12 yrs to make this short i got cancer and could not work for 2 yrs think goodness i had good credit it put food on the table colthes on my kids back it payed house taxes and on and on when the doctors let me go back to work i could not keep up with the payments and had to just let them go iwent with hsbc to inprove my credit if you had read my whole complaint you would understand they are a rip off i payed my account way under the limit and they still charged me 3 months in a row over the limit fee. just a few words for you i hope nothing ever happens to you and put you in my shoes if it did you would see you are not so perfect either

Jennifer, before you classify us as people who don't value their credit or just don't care about paying their bills on time, remember there are those of us that have credit problems we couldn't avoid.
I am a single person and lost not one, but two jobs due to downsizing.
Needless to say paying my bills became extremely difficult since I do not have a spouses income to rely on and unemployment only covers 2/3 of your regular salary.
I work a full time and a part time job to pay my bills and I am working to get my credit back to a good status.
Don't be so quick to pass judgement on others!!!

Orchard Credit cards are for people who already have incredibly POOR credit scores so of course they are going to be more strict and have higher fees than credit card companies offering credit to people with higher credit scores. (People who value their credit and pay their bills on time)

If you stay within your credit limit, which I can assume for Orchard customers is only $500-$750.00 to begin with, and you pay your bill on time, you will not have to worry about fees. Why do people complain about these types of things? It is a liablity to these companies to even offer these people with credit, because there credit report and score indicate they have many "issues" with paying their bills. So they need to charge people membership fees and excessive late fees. It is business 101.

To the person who said they are taking advantage of "working class people." that is so far from the truth. I am a young, married mother working full time to pay my bills. I worked hard to keep my credit score as perfect as possible and I was rewarded when we bought our first home last September. it is very simple:

You go over your limit, pay a fee.
You don't pay on time, pay a fee.
Do both, pay two fees.

Where is the complaint?

First, they have your regular percentage rate, then they have a default rate. They can raise you to the default rate any time you are late, or you go over the limit, or you bounce a check, etc. That's what happened to you. Almost all credit card companies are doing this now. Even the good ones. I think anything over 33% (I'm not sure of exact percentage) is usury, but they can raise you to anything under that they want. As of right now, they can raise your percentage rate even though it doesn't seem right.

Now for the over limit fees. If at any time you are over the limit for each billing month, you get slapped with the fee. Say your statement is dated the 20th of every month. Say on the 15th, you went over the limit. Your statement that "drops" on the 20th will have an over limit fee for being over the limit the previous billing cycle. Then when you receive your statement on about the 25th, you will see the over limit fee for going over limit the month before. However, if your statement shows you are still over limit, you will be hit with another fee the following month for being over limit in the previous month.

Example: Say you make your payment when it it due (Say June 12th). Then on June 15, you go over the limit. On June 20th, when your statement drops, you will have an over limit fee for being over limit between June 15 and June 20. Then say you make your $100 payment on June 25 to bring you under limit. Your July 20th statement will have an over limit fee for being over the limit between June 20 and June 25.

If you do ever go over limit again, make sure to make a payment before your statement drops so you are not over limit any days in the next billing cycle.

The CSR, who probably makes $8 an hour, most likely cannot comprehend how it works and just told you they can charge you anytime they want. That answer would have pissed me off too.

12% to 30.49%
=========
Tammy, credit card companies are free to raise your interest at any time and for any reason. They've bought politicians left and right and they have written their own laws allowing them to do this.

These companies LIVE to scam middle class and working poor people with all sorts of fees. If you can, pay the card off and close it. if not, don't use it anymore and pay off as much as you can then close it. I'd recommend paying online to avoid their scam late charges. If you can't pay online, send your payments via Registered Mail with Return Receipt. this will cost $3 each time but it will make it impossible for them to claim that your payment was late. and if they do claim that, you could file charges with the postmaster general.

has anybody looked at my report. i would really like some feed back

WHEN IS THIS GOING TO STOP I HAVE BEEN READING ALL THE COMPLANITS AND THIS HAS BEEN GOING ON ALL THE WAY BACK FROM 2002 THEN I STOP READING IS THERE NOTHING THAT CAN BE DONE SOMEBODY PLEASE GIVE ME SOME INFO. PLEASEEEEEEEEEE