Report: #1387183

Complaint Review: Template Monster -

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Ripoff Report is Xcentric Ventures

Submitted: Fri, July 21, 2017
Updated: Thu, August 17, 2017
Reported By: limegreen43 — St. Augustine Florida USA

Author Not Confirmed

Why?

Template Monster USA

Phone:
Web: www.templatemonster.com
Category: Websites

Template Monster Template Monster SCAMS you! unknown

*UPDATE Employee ..inside information: Rebuttal

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Their templates do not upload easily for the user... causing you to pay $49 for them to upload it for you! THEN, they create tons of user accounts on your server giving them full access to your url! They change your passwords and lock you out! Then, TemplateMonster tries to redirect your url to their hosting and inform you that you need to pay their fees!!! AND, they do not have a working phone number for their business... so good luck calling them! This seems criminal to me!!! STAY AWAY

Report Attachments:

This report was posted on Ripoff Report on 07/21/2017 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/template-monster/template-monster-template-monster-scams-you-unknown-1387183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee ..inside information

Rebuttal

AUTHOR: Joe Navarro - (USA)

SUBMITTED: Thursday, August 17, 2017

POSTED: Thursday, August 17, 2017

Dear Customer,

We regret you experienced such issues while using the template purchased from us. I would be glad to discuss this case personally and provide the further assistance if necessary. Please e-mail me at joe [at] template-help.com with your order id in case this case requires further resolution.

Best regards,
Joe Navarro
Customer Care Department
Template-Help.com
TemplateMonster.com

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