The Snob ripoff Jacksonville Florida

I placed an order with this Company in November of 2004 and then canceled it.

They proceded to ship the package any way and I refused the delivery.

Rula from The Snob contacted me and said she would fax me a form to sign in order to receive a refund. This was in December 2004. I responded with the order was canceled and called my credit card and they said not to sign it so I faxed it back stating that. I also mailed a copy to them.

The form and also the emails did not have anything about a restocking fee on them.

Before placing the order I looked at their site and there was nothing about a restocking fee for order cancelations or for returns.

I never received this item and refused delivery of the item.

I disputed the charges on my credit card and was refunded in December 2004.

After December 2004 I never heard from Rula from The Snob again.

In April 2005 my credit card contacted me stating The Snob is charging me a 20% restocking fee and would charge me over $600.00. The Snob never mentioned a restocking fee in all of our contacts and I never received the item so it was not a return. The order was canceled.

If you have a policy it should be mentioned in all documents and should not be brought up 5 months later. She should not be able to have a hiden policy that can be changed any time they feel like it.

I contacted the Better Business Burea in Jacksonville Florida and they responded once and then I sent a response and they never bothered to reply to it. The BB sent me a letter stating they are not responding and they would keep the complaint on file.

This order was canceled and never was returned being I never took delivery of it. I am requesting a full refund to be credited back to my credit card.

Riped Off
Town
U.S.A.