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Report: #173320

Complaint Review: TigerDirect And Onrebate.com - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Akron Ohio
  • Author Confirmed What's this?
  • Why?
  • TigerDirect And Onrebate.com Onrebate.com Miami, Florida U.S.A.

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I purchased a Maxtor 300 GB SATA HD from TigerDirect in October 2005. I submitted the required submission for the $45 rebate to Onrebate.com and received a confirmation.

The $45 rebate check came in December 2005.
I cashed the check.

In January 2006 my bank returned the rebate check charging my account $25 as they were unable to locate the Onrebate.com account and then debiting my account $45.

The rebate check bounced and now I'm out $70!

My calls and emails to both TigerDirect and Onrebate.com go unanswered.

Incidently TigerDirect's logo appears on the Onrebate.com webpage.

I believe these two companies are connected and the rebate program is a major scam.

Needless to say I won't do business with TigerDirect again. Further, if any rebate by any manufacturer is connected to Onrebate.com I won't buy the product!

I have reported this deceptive practice in a formal complaint to the U. S. Federal Trade Commission and urge anyone else with a similar complaint to do the same.

You may do so at: ftc.gov

Also file a complaint with your state's attorney general's office.

Tony
Akron, Ohio
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 01/25/2006 10:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirect-and-onrebatecom/miami-florida-33144/tigerdirect-and-onrebatecom-rebate-scam-the-rebate-check-bounced-and-now-im-out-70-mia-173320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
6Consumer
1Employee/Owner

#7 Author of original report

Resolution to Ripoff

AUTHOR: Vic - (U.S.A.)

POSTED: Tuesday, September 19, 2006

A second check in the amount of $70.00 was issued by Onrebate.com.
This one didn't bounce!

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#6 UPDATE Employee

Customer Service Manager

AUTHOR: Elizabeth - (U.S.A.)

POSTED: Monday, February 20, 2006

Tony,

I do apologize for this inconvenienced. I spoke with Nadina at onrebate regarding this situation and she has assured me that if you send her your information via email: nadina.urdaneta@onrebate.com she will reissue the bounce check.

If you provide me your order # I can go ahead and issue you the 25.00 bank charge back to your credit card.

Thanks

Sincerely,

Elizabeth
Customer Service Manager
Email: Elizabeth.Hernandez@tigerdirect.com

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#5 UPDATE Employee

Customer Service Manager

AUTHOR: Elizabeth - (U.S.A.)

POSTED: Monday, February 20, 2006

Tony,

I do apologize for this inconvenienced. I spoke with Nadina at onrebate regarding this situation and she has assured me that if you send her your information via email: nadina.urdaneta@onrebate.com she will reissue the bounce check.

If you provide me your order # I can go ahead and issue you the 25.00 bank charge back to your credit card.

Thanks

Sincerely,

Elizabeth
Customer Service Manager
Email: Elizabeth.Hernandez@tigerdirect.com

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#4 UPDATE Employee

Customer Service Manager

AUTHOR: Elizabeth - (U.S.A.)

POSTED: Monday, February 20, 2006

Tony,

I do apologize for this inconvenienced. I spoke with Nadina at onrebate regarding this situation and she has assured me that if you send her your information via email: nadina.urdaneta@onrebate.com she will reissue the bounce check.

If you provide me your order # I can go ahead and issue you the 25.00 bank charge back to your credit card.

Thanks

Sincerely,

Elizabeth
Customer Service Manager
Email: Elizabeth.Hernandez@tigerdirect.com

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#3 UPDATE Employee

Customer Service Manager

AUTHOR: Elizabeth - (U.S.A.)

POSTED: Monday, February 20, 2006

Tony,

I do apologize for this inconvenienced. I spoke with Nadina at onrebate regarding this situation and she has assured me that if you send her your information via email: nadina.urdaneta@onrebate.com she will reissue the bounce check.

If you provide me your order # I can go ahead and issue you the 25.00 bank charge back to your credit card.

Thanks

Sincerely,

Elizabeth
Customer Service Manager
Email: Elizabeth.Hernandez@tigerdirect.com

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#2 Author of original report

The RipOff Continues

AUTHOR: Vic - (U.S.A.)

POSTED: Saturday, February 18, 2006

On 1/26/06 Onrebate.com posted a rebuttal stating that they apologized 'if' the check bounced and to Fax my bank statement to:
Att: Nadina at 1-888-426-9467 and they would re-issue the rebate check and credit the fee back to me.

On 1/30/06 I did just that.
The following day I rececieved a telephone call from "Nadina" asking if I faxed the information she requested.
I told her that I had.
She then stated that Onrebate.com would immediately send me a new rebate check for the $45 and TigerDirect would issue a credit to my credit card account for the $25 bank fee.

Well it's been 3 weeks and I'm still waiting for both the check and the credit!

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#1 REBUTTAL Owner of company

Check Bounced

AUTHOR: Nadina - (U.S.A.)

POSTED: Thursday, January 26, 2006

Dear Customer-

We sincerely apologize if the check bounced.
please fax me a cooy of the bank statement and I will gladly reissue a new check and credit the fee back to you.

Fax# 1-888-426-9467 attn Nadina.

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