Timber Lodge RV Report, Inc. Jim Jerde - Apple Valley, USA ,Owner "THANK-YOU FOR CALLING, THERE IS NO ONE AVAILABLE TO TAKE YOUR CALL AT THIS TIME. PLEASE LEAVE A MESSAGE AT THE TONE." Apple Valley, Minnesota

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This consumer should be advised of the following additional information: That we take these matters very seriously. The owner of this site bears no responsibility for information posted on this site only the individual(s) posting the information. That the web site owners have no responsibility to verify the information posted whether legal binding agreements exist between the parties etc. The owner of the site will not delete or modify the information posted. That our legal team has concluded research confirming only the individual(s) posting the material are liable. That the owner of the web site has little to no interest in protecting consumers only is interested in attracting high traffic to the site to use to sell advertising and generate other sources of income. That the only way Google, Bing, Yahoo and other search engines will delete this information is through a court order. We caution anyone considering using this forum to be sure the information is accurate, not intended to damage and no legal binding agreement exists between the parties.

I couldn't believe this letter when I read it.  I know that you have not tried getting out of your contract as if you had your tone would have been completely different.  Wow, are you kin to Jim Jerk?

After going through 5 months of statements, I did not find the check, that I had sent to them, had been processed.  I went on line and paid the dues and late fees immediately by an EFT which gave me immediate confirmation that they had received the payment this time.

My complaint that they do not return calls left on their answering machine remains unresolved, but I did receive an email from their administrator explaining that they prefer email, so they can answer it when they have the time to do so.

They sent me a new membership card that was a laminated home made card that lacked much of the identification information previously required by other affiliate RV resorts when it is used in conjunction with an RPI membership card.  Some of the questions that I asked in my email to them remained unanswered, by ignoring the question or skirting around answering the question.  I still find their customer service disappointing.  If it doesnt improve soon,  I will be in the market for a different RV Resort membership before June, 2010.

It is interesting how you are accusing them of "poor record keeping".  Yet when they said that they did not receive your payment, you decided to write a RipOff Report before you "researched" your records.

I would hope that your record keeping includes reconciling your account.  Because if it was a check or debit you accounted for in your record keeping.  It would stand out to most people that it was not cashed yet, prompting them to do the research then.

If I were you, I would look into joining another RV resort.  The rebuttal by the company is so poorly worded, I can understand why they don't answer their phones.  I wonder how they even conduct business when they have such poor grammar.  I would definitely check to see what happened to your check and if it hasn't been cashed yet, stop payment on it.  If they have cashed it I would ask for a refund and find a better resort to be a member of.  I hope you get this resolved.  Good luck!

Our records indicate George and Eva Sundwall from Riverside, Utah purchased a membership to our resort. That one of the provisions of the membership is annual payment of dues. That the dues are to be paid July 1st of each year. That the last dues received on this account was on July 7, 2008. That on July 1, 2009 the dues were due. That to date no payment has been received. That on October 7, 2009 the account was turned over for enforced collection efforts. That is our company policy any account over 90 days is placed for enforced collections. That four (4) unanswered statements have been sent begining in June 2009. That we have searched our records for the months of June, July, August and September and were unsuccessful in locating any payment. That should the Sundwall's produce a copy of the canceled check they contend was made we will update the account. That our agreement we maintain with the collection company requires no contact be made with the customer once the account has been placed. That we had an email exchange with Mr. Sundwall in good faith in order to clear up the account. At the present time we find no basis in which to continue any further communication and all future commuication should be directed to the collection company.

Timber Lodge RV Resort, In.