Timelife.com-sent order to wrong address + lousey customer service

On may 2nd 2001,I placed a internet order with timelife.com
(order#76503)On may 10,2001 I went to their website to see if I could find out when to expect delivery of my order.I found that the order had been shipped on may 4,2001.So I took the ups tracking number (1Z4318381200148413)looked at the tracking detail
and & found that my order had been delivered to an address in newburyport,Ma.01950 the day before/may 9,2001 THE WRONG ADDRESS

I called timelife customer service @ 800-950-7887 and first spoke to someone named jim .I explained to him what had happened and then he handed me off to somone else.After explaining what had happened a second time I was then handed off again to a third person,a female named chris.She asked me stupid questions like "are you sure you put in the correct address" Ya ,like i ordered over $200.00 worth of cds charged them to my credit card & had them sent to the wrong address!! I gave this chris the ups tracking number & told her to call ups and talk to them to straighten this matter out.After being on hold for quite some time,she came back and said that yes there was a problem and that the order had been sent to the wrong address.She said that timelife would send out a new order immediately that would take 3 to 5 business days.I have been waiting for my order which still has not arrived & my credit card statement shows that they have charged my credit card.I have had enough of their bullshit.I want my money back

Timelife inc
2000 duke street
alexandria,Va 22314

timelife customer service
1450 east parham rd
richmond,Va 23285

I would appreciate any help that you can give me