Complaint Review: TIPSTERIA - Internet
- TIPSTERIA Internet USA
- Phone:
- Web: www.tipsteria.com
- Category: Telephones
TIPSTERIA Tipsteria alerts Internet
*UPDATE Employee: Tipsteria Customer Service
Checked my verizon bill tonight, received an email that it was more than what it was supposed to be. Low and behold, hello 9.99 charge from this company that we NEVER NEVER NEVER opted to use. Verizon removed charge and blocked it from happening again, but I can prove we never opted into this. I have no idea how they did it but they sure did.
This report was posted on Ripoff Report on 06/22/2013 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tipsteria/internet/tipsteria-tipsteria-alerts-internet-1061349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Tipsteria Customer Service
AUTHOR: Tipsteria Customer Service - ()
SUBMITTED: Wednesday, June 26, 2013
By way of background, Tipsteria is a premium mobile text service that provides its subscribers with weekly tips on the use of their smart phone which is sent via text message to their mobile phone. The service is marketed via the mobile web. We currently charge $9.99 a month which appears on our subscribers’ mobile phone bills.
We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA. It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur. Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred. To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying “STOP” by text message. We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365.
Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscriber’s mobile bill, a description of the essential features of the service and how to cancel. We also include links to our Terms & Conditions and Privacy Policy.
Should you require further assistance, please contact Customer Service at 800-378-9850.


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