TIPSTERIA Tipsteria charged me $9.99 for service that I did not use or want, Internet

By way of background, Tipsteria is a premium mobile text service that provides its subscribers with weekly tips on the use of their smart phone which is sent via text message to their mobile phone.  The service is marketed via the mobile web. We currently charge $9.99 a month which appears on our subscribers mobile phone bills.  


We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA.  It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur.  Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred.  To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message.  We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365. 


Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel.  We also include links to our Terms & Conditions and Privacy Policy.  


Should you require further assistance, please contact Customer Service at 800-378-9850.