Tomtop.com tomtop.co.uk Crooks - Avoid at all costs Guangdong, China Internet

Tomtop are are terrible company that should be avoided at all costs.

Their products are very cheap and nasty, so will disappoint even if they arrive in one piece. In my case, the item arrived badly damaged and completely inoperable. Customer services (e-mail only) demanded that photographic proof was sent and after a long delay reuested that the item be couriered back across the county at my expense. I explained this was not legal and as the goods were not fit for purpose, Tomtop were liable to arrange and pay for collection if they wanted the item back before refunding.

After lots of chasing, they vaguely offered to "refund part of the postal cost" if I arranged a tracked service to return the item - also illegal and unacceptable. Customer Service just send the same copy and paste response and will not accept their responsabilities.

If you want to be ripped off, Tomtop's for you. Bad products, badly packaged - with the world's worst customer support and illegal refund/return policies.