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Report: #768289

Complaint Review: Towerstream Corporation - Providence Rhode Island

  • Submitted:
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  • Reported By: bob — Chicago Illinois United States of America
  • Author Not Confirmed What's this?
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  • Towerstream Corporation Providence, Rhode Island United States of America

Towerstream Corporation Predatory contract Providence, Rhode Island

*UPDATE Employee: Please contact us

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Beware of who you allow to post monthly charges to your credit card.

We're being threatened with a lawsuit by Towerstream Corporation ... even though we've never used one minute of their services. (!)

We did do business with a predecessor company (Sparkplug) who provided rooftop satellite internet connectivity. We kept the service for more than a year, but it was unsatisfactory, and we gave them the 60 days notice required by their contract, and switched to another (land-based) provider.

Sparkplug sold out to Towerstream, and suddenly their charges began to appear on our Amex card. We disputed them, but they persisted in charging us the following month. Then the calls from Towerstream started, claiming it didn't matter if we gave notice or not, we were obligated for 24 months of the contract.

The smug predator who called this afternoon claims that the "carefully-worded fine print" of their contract was a slam dunk in court, and would I send them the $800 pronto. I'm not sure if he is aware of the predecessor company contract provisions, but he's involved in "many, many" collection cases, and expected us to cave to their bogus charges.

This report was posted on Ripoff Report on 08/22/2011 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/towerstream-corporation/providence-rhode-island-/towerstream-corporation-predatory-contract-providence-rhode-island-768289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Please contact us

AUTHOR: Towerstream Support - (United States of America)

POSTED: Monday, August 22, 2011

Hi,

We would like to assist you with this problem, and bring the situation to resolution.  I can't speak to the situation because it's unclear who this customer is. 

Please contact us at support@towerstream.com with your company name, address, and link ID if available.  We will review your concern and respond as soon as possible.

Thank you,
Towerstream Customer Support
800-306-6993

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