Complaint Review: TrueSwitch - New York City Internet
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- Author Confirmed
- TrueSwitch Internet U.S.A.
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- Web:
- Category: Internet
TrueSwitch false advertising-this company can now transfer email folders but claim they can New York City Internet
*Consumer Suggestion: The rep was true
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I switched email companies after 7 years and came across TrueSwitch which claims to provide a service that can transfer saved emails to a new account. There is only an email address for contact information, so I specifically asked about transferring saved emails from ATT Yahoo! to Gmail. The rep told me it was possible if I completed my purchase. I paid the 19.95 fee and the TrueSwitch company was not able follow through on its promise. There have not responded to me refund request.
Check out my email question below, and see how they told me two different answers to my question. I was told what I wanted to hear before my purchase, and then told something different after my purchase. I have sent 3 follow up emails about a refund request, and they no longer answer? At this point, I don't care about the 20 bucks...I care that companies are ripping off consumers.
email question about TrueSwitch claim:
"From:
Date: Tue, May 12, 2009 at 12:38 AM
To: @gmail.com
Hello TrueSwitch Customer,
Thank you for writing to TrueSwitch Customer Support regarding your concern.
We understand that you want to know if TrueSwitch transfers email folders from AT&T Yahoo to Earthlink or Gmail.
We would like to inform you that TrueSwitch supports migration of email folders from AT&T Yahoo to Gmail or Earthlink. You need to purchase TrueSwitch. You need to visit the website "www.trueswitch.com/payment" to purchase TrueSwitch.
We hope we have provided the information you needed.
Please feel free to reply to this email for any further assistance.
Warm Regards,
TrueSwitch Customer Support.
gsupport@trueswitch.com.
______
After purchasing and unable to transfer emails here is their new response...
Hello TrueSwitch Customer,
Thank you for writing to TrueSwitch Customer Support regarding your concern.
Please be advised that TrueSwitch switches email folders to Earthlink but not Gmail.
Gmail does not support migration of folders, so TrueSwitch switches the emails in the inbox of Gmail.
Please reply to this email should you need further assistance.
Warm Regards,
TrueSwitch Customer Support.
gsupport@trueswitch.com.
______
What a SCAM!
Anonymous
Beverly Hills, California
U.S.A.
This report was posted on Ripoff Report on 06/03/2009 11:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trueswitch/internet/trueswitch-false-advertising-this-company-can-now-transfer-email-folders-but-claim-they-ca-458387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
The rep was true
AUTHOR: Cursed_Axes - (United States of America)
SUBMITTED: Tuesday, November 10, 2009
use this link to see what Gmail has to say about folders:
http://mail.google.com/support/bin/answer.py?hl=en&answer=10708
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