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Report: #518268

Complaint Review: Tungsten World - Brea California

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  • Reported By: The B man — Oakdale California USA
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  • Tungsten World 471 W Lambert Rd #110 Brea, California United States of America

Tungsten World Overcharging Scam Brea, California

*Consumer Comment: Tungsten World Lies

*REBUTTAL Owner of company: Error

Show customers why they should trust your business over your competitors...

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My problem with this company isn't about the product. It's about what they are doing. I bought a tungsten wedding ring from this company located in Orange County, CA and I noticed the sales tax rate they charged me was 9.25% when it should be 8.75%. I wouldn't have noticed this normally, but I happen to have made a online purchase from another company also located in Orange County a few days earlier and thought I saw a different tax rate on that company's invoice. So I did some checking on sales tax rates in CA and found out the tax rate should be 8.75%. I was just curious why there was a difference so I called some other companies in the same city as Tungsten World to ask them what is the tax rate there and they all told me it was 8.75%. So I thought maybe Tungsten World just made a mistake and overcharged me. I called and told the customer service rep I was charged too much for sales tax. He told me they are in a different county then me so each county has a different tax rate and the tax rate they are charging is correct. I said that I bought something from another company nearby them and was only charged 8.75% sales tax. They told me they don't know why other companies charge a different rate but they were charging the correct rate of 9.25%. I then said I checked with other companies in Orange County just to be sure and they all told me they charge 8.75% so why are they the only company charging 9.25%. Again they said they didn't know, but they have always been charging 9.25%. I didn't feel like arguing with them about a .5% difference so I said ok and hung up. Then I started to think about how a company like this must get hundreds of customers everyday and how this little amount of tax they are overcharging adds up to a lot of money over time and it just pissed me off. I know it isn't alot of money that I lost but it is the principle of it that counts. Times are tough for all of us and this company is trying to take a little extra from all their customers. I didn't go to Iraq to protect their freedom to rip off people a little bit at a time. People should not buy from them until they stop doing this.

This report was posted on Ripoff Report on 11/01/2009 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tungsten-world/brea-california-92821/tungsten-world-overcharging-scam-brea-california-518268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Comment

Tungsten World Lies

AUTHOR: D0NNYB0Y - (United States of America)

POSTED: Tuesday, June 22, 2010

I bought a ring from Tungsten World and noticed they overcharged me for sales tax too. I called them and they said the same thing to me. It's quite convenient that there was a system error in their favor for overcharging people just low enough to make it hard to find. When people call to complain, Tungsten World just brushes it off. Now that someone has actually complained, they say it's an "accident". Give me a break. Just admit you were caught scamming people.

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#1 REBUTTAL Owner of company

Error

AUTHOR: Tungsten World - (USA)

POSTED: Friday, May 07, 2010
For your purchase our company system somehow calculated the incorrect amount due to a switch in orange county tax law. Our site has since been adjusted to collect the correct amount of sales tax. We apologize for this error that happened to your transaction. At Tungsten World we take pride in providing the highest level of customer service and strive to make sure every customer is 110% satisfied, feel free to contact us anytime at 1-800-731-1123 or sales@tungstenworld.com
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