united air temps Will mess your home up and leave it exposed.The manager is very rude and he will curse at you. springfeild, Virginia

WARNING: I used this company to fix my HVAC unit. They made a burning smell in my home. The tech freaked out.. He left everything opened and ran out of my home. The manager cursed me out and called me a very bad name. PLEASE DO NOT USE THEM.............

I made a complaint against your company and this was the note that they replied with: This letter is in no form or fashion a true statement... I had two other companies in after your company left and they have made a written report of what was founded. Also when my complaint was made I did not say anything against the tech that was at my home. In fact I said it was the manager that was rude and cursed at me. I can not prove that day and I wish i had my cameras on to prove to you that I in no way was that disrespectful to anyone. Please read:Better Business Bureau
Attn: David Dennis
Case #8624382

Dear Mr. Dennis:

This is in reference to the complaint filed on June 6, 2011 by Airica ****. Ms. **** contacted American Home Shield, her landlords home warranty company, with a no A/C call. On June 6, a United Air Temp technician, Vito, visited Ms. **** home. Vito turned on the system and began to diagnose the problem. He removed the door from the blower compartment, checked for proper electrical power to the blower, turned the system off again, and secured the door.

He then returned to the thermostat with Ms. ****; when they restarted the system, they both smelled something burning. Ms. **** became frantic and called both the fire department and the police; she demanded that Vito remain in the house until they arrived. She was extremely angry and upset and used extensive profanity toward Vito, who became uncomfortable. Vito called his manager, Ashley Douglas, for guidance. Mr. Douglas instructed Vito to turn off the electrical breaker leading to the furnace and told Vito to leave the home and contact American Home Shield with a report of what happened, including the profane behavior demonstrated by the customer. Vito did as he was instructed.

In her panic, Ms. **** unfortunately stopped short the diagnostic process needed to determine why she was having problems with her air conditioning unit. The burning smell she and the technician detected may have been a clue as to what the issue wasa dying motor, for example. While I certainly understand Ms. **** concern, I do feel that if we had been given the chance, we would have located the cause of the odor and resolved the problem. Mr. Douglas also spoke to Ms. **** after he instructed Vito to leave the house; he states that he was polite and professional in his conversation with her, but that she verbally attacked him as well, using profanities and accusing Mr. Douglas of possibly calling her a *Word Rejected* (she does state that she isnt sure.) Mr. Douglas spoke to Ms. **** a second time the next day; Ms. **** became irate again, eventually calling Mr. Douglas a white b**tard and informing him that she planned to contact the BBB and the FBI, and that United Air Temp was finished as a company before hanging up on him.

United Air Temp stands by the actions we took that day and does not believe we are at fault in any way. Ms. **** warranty is with American Home Shield, not United Air Temp, so if she wishes to pursue the matter she may contact them directly. In the meantime, we have placed Ms. **** on our do not call list and will no longer consider her a customer.

Sincerely,
Robert R. Batchelor
Chief Operating Officer

How can some speak so many untruths about one. The owners of this company need to get to the bottom of this. I would never say a raciest statement like that. I am of a mixed race. My grandfather is a white man and I love him and would never disrespect him. I have forwarded this to him. So he may call you himself with his displeasure. You have degraded me as a human. As your manager was cursing at me he is the one that made a very bad statement, and because of this I tape all conversations now. My children are of a mixed race and now your company says that I of all people is raciest. All that my grandparents did for this country.

I had the HVAC company come and tell me all types of bad things about your company and your professionalism. I did not say anything against you. I only listened. I will ask for all the written reports about my home so you know the truth. I am also more than happy with giving you the names and companies who had to come to my home because of all of this.I had no problem with your tech and I would have used you again. Also I did a little research and you have several complaints on the managers there and the rudeness. Thank you for listening.