Complaint Review: UNIVERSAL WINDOWS LLC - West Berlin New Jersey
- UNIVERSAL WINDOWS LLC 407 Bloomfield Drive West Berlin, New Jersey USA
- Phone:
- Web: universalreplacementwindows.com
- Category: Blinds / Shutters / Window Care
UNIVERSAL WINDOWS LLC said they would not honor the lifetime warranty when the window broke West Berlin New Jersey
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I have a "lifetime warranty" on the replacement windows these people installed. The window "balance spring" broke, so I called to have it repaired.
The person who came out, I think his name was JOE, yelled at me, saying I broke the window and if he had to come out again, he would not honor the warranty.
When I tried to explain that in the five years since the windows were installed, this was the first one that broke, and if I didn't know how to open and close the windows properly, many other windows would have broken in that time, he continued to raise his voice and yell.
He then left, saying he would call when the parts were in, and slammed the door. This is the most unprofessional person I have ever dealt with. Do not deal with this company.
This report was posted on Ripoff Report on 04/09/2015 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-windows-llc/west-berlin-new-jersey-08091/universal-windows-llc-said-they-would-not-honor-the-lifetime-warranty-when-the-window-bro-1221365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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