urban active global holdings Won"t stop billing me even though sent in certified letter and got receipt from them as account is closed. westlake, Ohio

Lets see, I did pick up contact card at desk. That is how I did speak with Mr. Allen. I did send in final check with cancelled membership paperwork (3 membership numbers for 3 accts),I did received the certified stamped return receipt back in the mail and you still continue to  charge me. I have reported you to the BBB and filed paperwork with the Attorney Generals Office. Explain to them why you still charge people. I have sent a copy of this complaint in to them also. So they will know how many times you try to go around the subject. I posted the contact info to help other people get justice also of how you rip people off. I will continue to post on websites as well so people will know not to join this establishment because you will not stop billing people. You want to know who I am go and look at the cancellation you received and signed for on 9/30/2011. PALLEN@URBANACTIVE.COM  877-824-3571

We came across your post and were concerned of your experience within our Crocker Park location. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly.



Please contact the Crocker Park club and ask for them to supply you with the email addresses on

the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness.



The email address you posted for Mr.Allen in our corporate office will also work as a method of communication. He will be able to assist you.



Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.