Complaint Review: USMS - U S Merchant Systems, Freemont CA - Fremont California
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- Author Confirmed
- USMS - U S Merchant Systems, Freemont CA 3125 Skyway Court Fremont, California U.S.A.
- Phone: 510-771-2112
- Web:
- Category: Credit & Debt Services
USMS - U S Merchant Systems Thieves. No customer service, Untrained staff who lie to get your business. Liars. Cheats. Thieves. Fremont California
*UPDATE Employee: US Merchant Systems is a very reputable Company
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This company promised me the world. Then as soon as I signed everything disolved. They took Black Friday off, you know the biggest processing day of the year, and if you are lucky enough to reach someone there they most likely will lie to you to get you off thge phone..IDIOT Risk Dept...IDIOT Customer service Dept..Idiot Company.
They currently owe me over $ 1788.00 dollars and decided to hold it, See if they can hold it until after Jan 1st it will boost their company pfofitabilty portfolio so they can sell to someone who thinks they are somewhat valuable.
I have taken other measures with this company to insure they are out of business soon and if they try to sell their company it will be monitored and the new buyer will get a very detailed report of why not to buy this company.
They are frauds and hiding behind a logo and a smile.
DO NOT DO BUSINESS WIT US MERCHANT SYSTEMS...............
Jalex0808
North canton, Ohio
U.S.A.
This report was posted on Ripoff Report on 12/11/2008 02:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usms-u-s-merchant-systems-freemont-ca/fremont-california-94539/usms-u-s-merchant-systems-thieves-no-customer-service-untrained-staff-who-lie-to-get-400166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
US Merchant Systems is a very reputable Company
AUTHOR: Soltan - (USA)
SUBMITTED: Tuesday, February 09, 2010
To Whom It May Concern,
US Merchant Systems is a member of the BBB with an A rating. We have been in business for over 16 years and most of our new business has been mainly from referrals from other happy clients of ours.
In response to this Merchants complaint, I must advise you that with any credit card processor, a merchant must sign an agreement agreeing to processing a certain approved monthly volume and average sale amount. This is similar to a credit card company giving a cardholder a line of credit. If a merchant processing credit cards that exceeds their approved parameters, it poses a risk to the merchant service provider, credit card issuer, and the credit card holder. This requires a review of the account. Once the merchant service provider determines there is no risk on the account, they may decide to release the funds to the merchant, increase the approved parameters for the merchant or hold funds for a certain amount of time and then release.
No Merchant Service provider likes to hold funds from a merchant. However, per Visa and Mastercard regulations we must do anything in our power to limit the risks to the cardholder and card issuing banks. I hope that this response helps you understand better how Merchant Services works. We hope that you do not let this report affect your decision of choosing us as your Preferred Merchant Service Provider.
With Regards,
Soltan Nayabkhil
VP of Operations
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