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Report: #1255744

Complaint Review: U.S.Office & Industrial Supply - Van Nuys California

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  • Reported By: anonymous — Concord New Hampshire USA
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  • U.S.Office & Industrial Supply 7405 Woodley Avenue Van Nuys, California USA

U.S.Office & Industrial Supply Cold phone call, Pretend to be sending samples, ship a lot more, then send overpriced invoice! Van Nuys California

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I received a telemarketing phone call from Industrial Supplies inquiring about my office functions and did I order supplies. I replied yes I do. He said do you use and he named a bunch of things before he said plastic ziplock bags. I said yes for parts. so he asked about a couple sizes and I said 3 x 5 sounded good, to whcih he said he's send me some samples and he'd like to include a small token of appreciation. Would I prefer a flashlight or a pen or some small object, I don't recall. I said the flashlight would be nice. He confirmed my name and said i said I'd receive them soon. 

A week or so goes by, I forget about the coversation. THen I receive a case of plastic bags and a flashlight with no invoice. I am shocked by the "sample" quantity. I wait to get another phone call seeing how I like them. A week goes by, I go on vacation for a week, another week goes by. Then the accounting manager asks me if I ordered these bags and shows me an invoice for $119.98 plus handling charges from US Office & Industrial Supply. I said OMG, I agreed to receive a sample of bags which turned out to be a 1/2 case, but there was no invoice or I would have called right away and returned them. So she said you did receive them then I'll pay it. I thought about it for a minute and said no, let me call them, this isn't right. 

Before I picked up the phone I typed in the name of the company in Google search. I typed in U.S. Office & Industrial and before I could finish, the autofill kicked in and said Supply complaints. I clicked on that and low and behold they are a sleezy company trying to steal money from people. If accounting is in another location and they get a bill, they might just pay it. Well not here. We're a close group and we saved $142. 

If they call to find out how I like their product, I will tell them we are not paying for the "sample bags", if they want me to return them, I will gladly do that on their dime. 

This report was posted on Ripoff Report on 09/18/2015 10:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usoffice-industrial-supply/van-nuys-california-91406/usoffice-industrial-supply-cold-phone-call-pretend-to-be-sending-samples-ship-a-lo-1255744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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