VAC SERVICE CORP. ripoff, have not received refund and it has been over a year MIDDLETOWN New York

i purchased a laptop on feb 5, 2004 through laptop xchange, in las vegas, nv. i purchased a warranty 3 year through vac service corp. on 8/30/04 my laptop crashed and i took it back to laptop xchange to be serviced. i was told that they could not fix it at all and was advised to contact vac service. i contacted vac service in september and was advised to return the laptop to them via ups (which they provided the box & the tracking #) i was also told that i would be receiving a refund of $320 within 30 days.

1 year later, i am still waiting for that refund. i have contacted their customer service (800) 206-7848 in october 2004, i was told at that time "that my refund check was in process and that i should be receiving my check in the mail." 2 weeks goes by i called again and this time i was told "they are experiencing a back log and their working on it." it is now october 2005 and the response is still the same.

if you purchased a warranty through vac services and have a refund coming and it took over a year to receive it or have not received your refund (interest should be added). at this time the only recourse/action is to file a complaint with the attorney general in new york, because it is clearly, in my opinion, i am being ripped off. vac service contract states "within 30 to 60 days for refund.

so if anyone out their shares the same dilemna, let it be known!

Avery
NORTH LAS VEGAS, Nevada
U.S.A.