Vehicle Services Department Address: 6400 Pinecrest Drive Suite 400Plano TX 75024-2959 Rude, uncooperative, Casey didn't have any customer service skills what-so-ever Plani Texas

 Last week I spoke to a guy named Corey that insisted that I buy a factory warranty for my vehicle because mine was expired, it is not expired. I was hesitant and Corey switched me to his supervisor and she was pleasant but wouldn't let me say no or talk for that matter.

Today I called to cancel my services with this company and Casey the female that I spoke with was beyond rude and had zero customer service skills, she shouldn't even be answering a phone with her nasty tone of voice. Casey transferred me to her supervisor who was also a real piece of work and needs some serious customer service skills. I was then tranferred to a man that never identified himself and was just as rude as the two females I spoke with.

I was not given a confirmation to cancel my account but I was given a confirmation that the company can use my email to send me documents to cancel my account. I was told by Corey that the cancellation process was hassel free. these jokers have some serious issues and this company is a joke. I was still not emailed with the form to fill out in order to get my money back, I will be calling my lawyer.