Report: #649617

Complaint Review: Verizon Florida LLC - Brandon Florida

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Submitted: Mon, October 11, 2010
Updated: Mon, October 11, 2010
Reported By: Larry — Brandon Florida United States of America

Author Not Confirmed

Why?

Verizon Florida LLC Brandon, Florida United States of America

Phone: 800-837-4966
Web: www.verizon.com
Category: Internet

Verizon Florida LLC Verizon Bait and switch Brandon, Florida

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On August 13, 2010, I changed providers from Bright-house to FIOS in a cost saving move. I was offered and accepted a FIOS $69.99 (Triple-Play) deal over the telephone that I found on the internet that was for 2 years, no contract, free movie pkg. I also had a $50 American Express gift card referral letter from a friend that I was told would be honored by the local business office after installation. After the installation, I called the local business office (888-553-1555) and talked to Aaron and after a long time and several other employees getting on the line, all who stated they could not fix it, Aaron said he would make it up in $10 monthly credits for over the next 12 months. When I got my first bill, it was for almost $150. After several lengthy calls, my bill was reduced to $98.93 but I would have to call Aaron back for the additional referral letter monthly credit. I called Aaron and he said the credit would start the next month so I made the $98.93 payment.

The next month, My bill went up to almost $130 and I was back on the phone. I was getting nowhere fast and asked if I could be connected to the girl who fixed it the last time. I was told her name was Tanya and that a message was sent to her to contact me. Over a week went by and I did not get a call so I called again. I talked to Eric, who in my opinion, should be fired immediately. Of the probably ten people I have spoken to at Verizon so far, he is terrible. He basically told me my bill was correct, he really did not care what Tanya did and he would not do anything. I asked if he would send a message to Tanya for her to call me and he refused. I then asked to speak to a supervisor and he said none was available and he would have one call me back within the next 48 hours. I changed my equipment since the installation from a decoder box to a set top box that costs $2 more per month. My bill should now be $100.93. This does not include the $50 gift card from the referral letter still owed to me.

This report was posted on Ripoff Report on 10/11/2010 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-florida-llc/brandon-florida-33510/verizon-florida-llc-verizon-bait-and-switch-brandon-florida-649617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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