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Report: #1446716

Complaint Review: Water Heater Central - Phoenix AZ

  • Submitted:
  • Updated:
  • Reported By: Jessica — Scottsdale AZ United States
  • Author Not Confirmed What's this?
  • Why?
  • Water Heater Central 20008 N 28th St Phoenix, AZ United States
  • Phone: 602-621-2814
  • Web:
  • Category: Plumbing

Water Heater Central Barry Sold me a faulty water heater and refused to uphold warranty or return calls Phoenix AZ Arizona

*Author of original report: Update

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This is the worst company I have ever dealt with. This is the first time I have felt compelled to leave a negative review on anyone. In this case, I would shout it from the rooftops if I could. I own a rental in Phoenix with a water heater recently purchased at Water Heater Central. Over a week ago it stopped working. I called and they answered immediately and said they would go out that evening and check it out. I was elated! However, Barry did not go out to check. He then said he would go out the following morning. Nothing. The weekend passed and I didn't hear from them. Monday I reached out again and Barry promised to go out that evening. Nothing. He dodged my calls Tuesday and Wednesday and on Thursday I finally got in touch with the woman in the office who PROMISED it would be taken care of between 4-6. We sat at the property and waited. They never showed up. Our tenants are still without hot water. I now have to spend $1000 on a new water heater because Water Heater Central did NOT follow through on their warranty or their promises. I absolutely do not recommend this company to anyone!

This report was posted on Ripoff Report on 06/09/2018 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/water-heater-central/phoenix-az-85050/water-heater-central-barry-sold-me-a-faulty-water-heater-and-refused-to-uphold-warranty-or-1446716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: Jessica - (United States)

POSTED: Sunday, June 17, 2018

They did come out and repair the issue and offered me an extended warranty alongside their apologies. They seemed sincere and the work did eventually get done. I would likely give them another shot.

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