Complaint Review: wayfair - Nationwide
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- Author Not Confirmed
- wayfair Nationwide USA
- Phone:
- Web: wayfair.com
- Category: Furniture & Furnishings
wayfair I have received several damaged items that i have returned to Wayfair. they asked for photos which were provided and the items were sent back. they are now saying they have to inspect to see about refunding my money and i am no longer welcome to shop at Wayfair due to the damaged items received by them. discrimination because of the way items are received. A new item should be free of defects. I have already reported them to BBB because they don't uphold the policies of the company for defective or damaged items. The customer advocacy is horrible and unprofessional, to say the least. Nationwide
*UPDATE EX-employee responds: Wayfair Policy
Show customers why they should trust your business over your competitors...
They sent me multiple damaged items i ordered. After providing photos and returning they decided i can no longer shop with them and will determine after inspection of my refund. they are discriminating against me because of their company sending me damaged goods
This report was posted on Ripoff Report on 04/23/2017 10:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wayfair/nationwide/wayfair-i-have-received-several-damaged-items-that-i-have-returned-to-wayfair-they-asked-1369234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
Wayfair Policy
AUTHOR: nitewingxx - (USA)
SUBMITTED: Monday, October 02, 2017
Wayfair's Policy is to take the customer at their word. If someone gets a damaged item Wayfair will, in most circumstances simply replace the item and tell the customer to dispose of the item they received damaged. It's only on rare occasions would Wayfair "ban" anyone from shopping with them unless a pattern appears in orders. Even then Wayfair would not "refuse" to refund anyone's money. They may ask for the damaged items back prior to a refund as this policy does have a tendency to be abused.
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