Wayfair Told me to keep broken item, charged me for it 6 months later Boston, MA

Wayfair has implemented a business system that allows them to charge customers twice, without allowing the victim to work with them to return the item in question.  This is a fraudulent business practice that I do not appreciate becoming the victim of.  

I attempted to initiate a return for a broken item by asking for a return label.  Wayfair refused to provide a return label and told me to keep the broken item, while a replacement item would be shipped to me for free.  This was against what I was trying to do, which was my desire to return the original item.

 I am now realizing that this is a dishonest business practice that Wayfair is conducting.  They waited for an additional 6 months, then placed a charge for the replacement item on my account.  Because they changed their minds?  They insisted that I keep the broken item.  Apparently because they knew they could get paid for the broken item later.

 Wayfair has the following corporate values listed on their corporate website:  Relentless Customer Focus, Use Good Judgement, and Respect Others.  They are directly working against the corporate values that they brag about by victimizing their customers through lies.  This is NOT a good reflection on their corporate values!

I WANTED to return the broken item.  I ASKED to do this.  Wayfair said NO.  NOW they say that they have the ability to charge me again, and I have no recourse--I cannot even return the original broken item (which is still in the box in my garage). I OFFERED to return it now and begged for a return label (again, like I did 6 months ago). However, they are claiming 6 months is too far outside of the return window, so the order is officially closed, but then how is NOT officially closed to allow to re-charge me for the same item?  Why the contradictory messages?  I have to assume that they are just trying to bulldoze their customers so that they feel there is no recourse but to pay them twice for the same item.

Yes, I originally attempted to resolve this through their own dispute resolution department, but because they have been told to charge customers twice, they will not work with me.  All of their responses to my complaints are copied and pasted.  They open it, copy and paste, then submit it so that they can show that they "responded".  They see their victims as unimportant--I am just one little fish--not like I could hurt a big company like Wayfair, right?  So what do they have to fear in charging me twice?