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Report: #1525148

Complaint Review: WAYFAIR - Boston Wayfair LLC, 4 Copley Place02116

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  • Updated:
  • Reported By: GigiV — Florida United States
  • Author Confirmed What's this?
  • Why?
  • WAYFAIR 4 Copley Place, 7th Floor Boston, Wayfair LLC, 4 Copley Place02116 United States

WAYFAIR WayFair, LLC,, brand name: Tucker Murphy WayFair Listed Item and Only delivered Half of What was Represented. Boston Wayfair LLC, 4 Copley Place02116

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WayFair Listed a Chicken Coup and Run for a sale price.  In my opinion this was either a bait and switch or a complete RIP OFF.

A week after paying in good faith, the coup part arrived but the run did not.  After I reported the missing run, I was told by multiple customer service agents that the run was ordered as "replacement parts".  I was given tracking numbers that never went further than "waiting for item" status in the FedX updates.  All this only to be told a month and a half later that I was not going to get the run.  They stated the "Manufacturer" entered the item incorrectly and there was not run.  (even shows in the assebly instructions right on the website).They offered 50% refund which will not cover the retail cost of replacing the run because there is no more sale. They offered a full refund if I return the coup which was now fully constructed and occupied by10 chickens and after paying almost $200 to have it put together...and another $250 to purchase a second run which would be used somewhere e3lse once this on arrived.  All the resolutions offered werre either totally unfair and unrealistic solutions for any customer to satisfy what is WAYFAIR/Manufacturer problem... or total scam.  You decide which it is.  It smacks of a scam to me.  I think they knew the listing from the onset and strung me out for weeks and weeks hoping I would go away.  Once invested in complewting the construction how do you "return it" pay to deconstruct?... pay to box it back?  Totally 1000% UNFAIR WayFair... 

This report was posted on Ripoff Report on 03/17/2023 11:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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