Complaint Review: Wells Fargo ,once Wachovia - Atlanta Georgia
- Wells Fargo ,once Wachovia wachovia.com Atlanta, Georgia U.S.A.
- Phone: 800-922-4684
- Web:
- Category: Banks
Wells Fargo ,once Wachovia Double Standard: After hours transfers and purchases equal fees! Atlanta Georgia
*Consumer Comment: Wasting Your time with an Ethics Argument
*Consumer Suggestion: How to avoid OD/NSF fees.
*Author of original report: STILL a double standard. No reason for it.
*UPDATE Employee: Correction to transfer times...
*Consumer Comment: Understand your frustration, but the bank is right
*Consumer Comment: Bank is Correct
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Yesterday I had to go to the grocery store to pick up some medicine. Due to a strip defect on the debit card for my personal account, I had to use the debit card for the shared account my mother and I have. I keep track of all purchases made with both my personal account and the shared account. I knew the account I had debited would probably be overdrawn by a dollar or two. So when I got home I went online and checked. Indeed I had overdrawn by 25 cents, with the status of the grocery purchase stating "Processing". So I transferred money over from my personal account to the shared account, with no problem in the transfer being accepted. It posted immediately and stated "Processing" as well.
The next day, I find that I have been charged a $35.00 overdraft fee. Even though both the purchase and money transfer occurred on the 20th, and both had posted dates for the 21st, I was fined for the grocery store purchase on the 20th, while the money transfer was not credited to my account until the 21st!.
Before Wachovia was eaten up by Wells Fargo, I could make a transfer between Wachovia accounts at 11:58pm eastern time and it would count for that day, not the next! I have past statements proving this! But now, due to Wells Fargo's greedy policies, an after hours transfer doesn't get attributed to your account until the next day, but an after hours purchase gets attributed to your account the same day, voila....instant fee. Though online it will state that both transactions occurred on the same day, and state that both transactions were posted the next!
I called Wachovia customer service (now Wells Fargo customer service) and complained about this (I started off very nice). I stated it is a double standard to count an after hours purchase on the same day, but not count an after hours online money transfer until the next! I should NOT have an overdraft charge!
The person on the other end connected me with a supervisor. I reiterated this to her, calmly at first. She told me that because the money transfer was after hours it did not count towards my balance until the next day.
I said, "But my purchase was also after hours."
"Yes but you made that purchase on that day".
I replied, "I also made that money transfer on that day!"
I get the circular reply, "But that transfer was after hours".
So I explained again that debiting an after hours transaction on the same day but not crediting an after hours online transfer until the next day is a double standard!!
"No its not. We have different processing policies for purchases and transfers.".
My rebuttal, "So you actually have different rules for how purchases are treated and how transfers are treated?"
"Yes." [OMG!!]
"So you have this so you can extract unfair fees from your patrons!"
"No, that is not the case" [Yeah I'd like to see her give me the REAL reason why.]
I told her this wasn't always the case, and that before the Wells Fargo buy-out deposits always were credited to the balance that day, regardless of hour...something which saved me from an overdraft charge on one other occasion, and a major reason why I was I was (until now) a loyal Wachovia customer.
She stated "This has always been the Wachovia policy".
I know better, and I have proof otherwise.
I let her know that if this was how they deceived customers I was walking (which I am), at which she offered me a $10 refund out the $35 fee. I told her not good enough. But that was all she provided before hanging up.
Too little too late.
I have had half a dozen people tell me personally, as soon as I told them my bank was being bought out by Wells Fargo, to find a new bank because Wells Fargo is crooked. So I can't say I'm surprised. I'm switching to either Emory Credit Union or CDC Credit Union. I'm eligible for both.
For anyone else with grievances against Wells Fargo, here's a website that can help you: http://www.hbsslaw.com/wfc
Teresa
ATLANTA, Georgia
U.S.A.
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This report was posted on Ripoff Report on 05/21/2009 06:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-once-wachovia/atlanta-georgia/wells-fargo-once-wachovia-double-standard-after-hours-transfers-and-purchases-equal-fees-454231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
Wasting Your time with an Ethics Argument
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Sunday, May 24, 2009
Don't even bother with what is ethical or not; that is a preposterous and nonsense argument you make. What is ethical to you is not ethical to me or to a bank, and since none of the parties here determines what is ethical or not is the exact reason why nobody in their right mind looks at this from an ethics standpoint. That's why we have agreements and laws on the books to set uniform standards for behavior, quantify and qualify standards, and not leave things to subjectivity. As I said, whenever you available balance goes into the negative, you will overdraft. Your transfer from the other account needed to be AVAILABLE before you spent money, not after, and not while the transaction was processing. When you spent that money with a debit card, that money was gone, you were overdrawn, and the overdraft parade begins.
In the future - think of it this way: Unless you can run faster than the speed of light - the speed in which your debit transactions race to the bank for processing - you will lose the race, as you did here. That speed is 186,000 miles per second. Stop using your debit card and you will never be subjected to this by the bank.
Best of luck to you.

#5 Consumer Suggestion
How to avoid OD/NSF fees.
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, May 24, 2009
The reality is that using an account register and reconciling that register with a monthly account statement from the bank will prevent any account holder from causing any NSF/OD fees.
The majority (if not all) of the reports I've read about NSF/OD fees have common behaviors of the account holders:
using atm cards for everyday purchases.
using more than ONE card attached to the account (husband and wife)
using atm cards for online purchases.
using atm cards for 'auto-bill pay' (autodebits)
relying upon telephone or online account balances to determine what money is available for that shopping trip to Walmart.
*NOT using an account register.
*not reconciling an account register with the scheduled monthly account statement generated by the bank.
Ways to avoid these NSF/OD fees:
1. Use an account register and reconcile the account register with a monthly written statement generated by the bank. If the bank is not mailing statements, contact customer service to have monthly statements MAILED to you.
1a. Be aware of ATM fees, such as the 'non-bank ATM fee' that most banks charge when you use an ATM that is not owned by your bank to make a withdrawal and post that fee in your account register immediately.
1b. Also be aware of any monthly 'account service fee' charged by your bank and post that to your register on the appropriate date.
2. Do NOT GIVE bank account information (or ATM card info) to any merchant, service provider, utility, online service to pay for services and goods. Use a REAL credit card for this purpose (either secured cc or unsecured cc.) Do not setup any automatic deposit to an account that is attached to said cc-NO auto payments to CC company-mail a check each month. If the entity demanding payment makes a mistake, you're gonna have a host of problems and risk OD/NSF fees.
3. Do NOT use an ATM card for everyday expenses-USE CASH. Establish a monthly budget and withdrawal a weekly 'allowance' for every day expenses such as 'milk and bread' from the corner store, Burger King, etc. This will reduce the amount of transactions on the bank account which in turn makes RECONCILING the account and detecting ERRORS easier to accomplish. Again, if the entity demanding payment makes a mistake, you're gonna risk NSF/OD fees.
4. Do not shop with the ATM card-use a real credit card. A real credit card offers protections that you don't have with an ATM card. If the merchant/service makes a mistake, you can dispute it with the CC company WITHOUT getting any OD/NSF. Not true if you use an ATM card-if the merchant makes a mistake, your money is gone until you can convince your bank to give it back, as well as OD/NSF fees.
5. ONLY ONE ATM CARD to one account. Do NOT have 2 or more atm cards for one bank account. Having 'his and hers' ATM cards attached to the same account is the same as in the old days when some folks would have 2 checkbooks for writing checks. It was an invitation to disaster then, and it is today.
6. Verify that deposits to the account have actually cleared. Deposits can take anywhere between 1 and 5 BUSINESS days to clear depending on the type and/or source of the deposit.
Follow ALL of these suggestions and you will NEVER pay an OD/NSF fee again unless it is a LEGITIMATE bank error, and then the bank will gladly and quickly rectify the situation and credit any fees generated as well as contact payees and cover any fees the payees assess to you.
This is a tried and true method to avoid these fees. It works EVERY TIME it's tried.

#4 Author of original report
STILL a double standard. No reason for it.
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Saturday, May 23, 2009
[If your account goes into the negative at any point, you will incur a fee.]JIM
[if you go negetive any time your bank will charge you] BETTY
Actually this is not true. If a transfer of money between accounts is made during banking hours, but shortly after an overdrawn purchase was made during banking hours, the overdrawn purchase during hours does not incur a fee, because additional money was added to the account to cover it during banking hours.
From what I have come to understand, banks do NOT process charges or transfers according to the order they are made in. They process them according to when they "officially" arrive from the merchant, monetary value, and--now I know--how its posted also depends on if it is a transfer/deposit or a debit.
If I had made the after hours transfer BEFORE going to the grocery store and making an after hours purchase, I STILL would have incurred the $35 fee because of the fact that the bank (as of recently) doesn't acknowledge after hours transfers until the next day, but purchases the same day, even if the transfer came before the purchase.
Even though the bank knows EXACTLY the day and time a debit purchase is made, or an online transfer is made, they post fees according to how they decide they want to process the transactions, not according to how the transactions actually occurred.
If my bank had said to me, "Our policy is that you incur a fee if the time of the transfer or deposit is after the time of the purchase" I would not be upset. Fair enough. I'm a just and reasonable person, and expect similar in return. But that is NOT the policy of the bank. Their policy is that after hours transfers are acknowledged the next day, while after hours purchases are acknowledge the same day regardless of order.
THAT is a double standard. Period. And the ONLY reason for holding that two-faced policy is to extract fees from customers. After all, how many people do their online banking and shopping after a days work? If you have a legitimate, consumer friendly, reason why a bank would practice this, I would love to learn it.
Computer hardware and software does not lock up and go to sleep at night. So whatever technical program the bank company has that can chug through all the after hours purchases made by debit at various vendors and post them the same day, is also perfectly capable of chugging through the lesser amount of after-hours online digital transfers. Because computers and software don't keep hours like people do. If the circuits can do the work for the purchases, they can do the same work for the transfers.
And yes, Jim, I know it's legal (for now). But it is still a double standard put in place to extract fees, and that is not right. Just because a practice is currently legal, does NOT mean that practice isn't ethically wrong and should be made illegal.
And perhaps the Wachovia branch in your state does this kind of shady transaction behavior regularly, but as a Wachovia customer in Atlanta for the last few years this was never a problem for me until recently (meaning until the Wells Fargo buyout). As I said before, I have printed hard copy proof that can't be argued with.
I did sign a banking agreement with Wachovia. But there is not one single piece of Wells Fargo stationary that has my signature on it. I have no contract with Wells Fargo. What victimization I accrue under their bank name is fair game.
And I used to have overdraft protection from my savings account (though it was a $10 fee if ever I needed the privilege. Guess those computer programs got digital kids to feed, eh?). However due to a string of expensive circumstances (death, illness, car breaking down, family crisis...not that you care), I have had to close down both of my two savings accounts and rack up my credit card debt just to get myself and my mother through on a pitiful graduate student's salary. So sorry, overdraft protection just isn't an option right now. I sure as hell wish it was. But at least I have two credit unions to choose from when I leave Wells Fargo/Wachovia. That option is available to me.

#3 UPDATE Employee
Correction to transfer times...
AUTHOR: Striderq - (U.S.A.)
SUBMITTED: Saturday, May 23, 2009
First of all, there has been no change is processing yet due to the purchase of Wachovia. Both banks are still operating as separate entities. However, the cutoff time for on online transfer is 9 PM ET. If the transfer is before that time then it will post the same business day you are doing the transfer. If it is after 9 PM (even by a minute) then it will not post until the next business day. But you have to have the money available in the account when you make the purchase to make sure you don't have any fees accessed.

#2 Consumer Comment
Understand your frustration, but the bank is right
AUTHOR: Bettybanker - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
We've all heard "don't wirte the check if there's not money in the account" right? Well the same things go with debit cards, transfers, online banking, mobile banking... etc... you get my drift.
All these new technologies make banking more convienent, however like Jim said... if you go negetive any time your bank will charge you.
Your bank is allowing you to make that purchase on a negative balance, and for this service you have to pay them. Even if it is so slight, and you try to transfer to cover it immediatly.
My recomendation is to sign up for some type of overdraft protection, either a savings to transfer or a line of credit. Most institutions have both of these features available. Typically the fees on overdraft transfers are minimal.
Good luck

#1 Consumer Comment
Bank is Correct
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
If your account goes into the negative at any point, you will incur a fee. It is irrelevant that the transactions occurred the same day. Debits will always post before credits do to the account - this si all legal and part of the agreement you signed. If you're going to overdraft, be prepared to accept the consequence.
BTW - this would have happened to you at Wachovia too. Those guys invented the unavailable funds fee the rest of the industry uses today.


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