Wendy's Resturant Employee Calling Customer Bi#@h and retarded Kapolei, Hawaii

The disability was mentioned because the employee was making fun of her.  It should be part of the complaint.  I would think the termination of the employee and a written letter of apology would suffice as renumeration.  Coupons for free food and not terminating the employee would only add insult to injury.

jk. 

This IS a ripoff because you didn't get what you ordered and then they wanted you to drive ALL THE WAY BACK just to get satisfaction.  WHO wants to to do all that when your friggin hungry and just want to eat your cheapa** food.  Not only that, but like you said if you get flustered Im not sure you should be on the road.

AND some will say that you can just pick the tomatoes off.  SOME people can do that.  Im not sure what your condition is but I know people that when something is on their food that shouldn't be, it "ruins it" for em.  

Personally I don't like tomatoes but every once in a while, but if some dumba** puts them on anyway I just pick them off and figure I cost the company a few extra cents because of employee stupidity.

ON THE BRIGHT SIDE.  It's a good thing you didn't go back no matter what they offer.  You know they are gonna "mess with" your food now so STAY AWAY!  For REAL.  If they offer you some coupons for freebies etc. and you're gonna continue to eat this NASTY food, make sure you can use them at another location.

A FINAL NOTE.  Good luck with your issues, You can write well so for right now maybe that's the best way to complain to people.  But as soon as you realize most people aren't worth a s**t you will probably get over your problems.

Good luck!

To be honest with you it is hard to take a "RipOff" seriously when based on what you wrote you are trying to get a refund for a Berry Salad that has tomatoes on it.  Them calling you a name has nothing to do with you having any sort of "Anxiety Disorder".  You just sound like someone who is making a big thing over nothing.  Did you think to just take off the tomatoes?

Don't get me wrong, I am not saying that the employee was right.  I will say that they were wrong for using that sort of language.

The manager apologized for the employees comments, they said that you could get your money back, they said that the employee would be talked to.  When people say that "they want to see this to the end", and what "should be done" after it looks like the store is trying to take care of it usually means one thing.  The person is looking for some sort of additional "compensation".  Is this the case?  What exactly would be a satisfactory conclusion in your mind?

You handled it well enough through the point of getting the manager on duty to promise the refund, and notifying her that you heard everything. At that point, you ought to have ended the call and looked up Wendy's corporate offices yourself. If their website doesn't have the executive office numbers, certainly someone has them posted somewhere on other sites. Getting into a back and forth with store level employees requesting this number and that is a waste of time. If you make it clear to a higher up that the manager never chastised the first employee upon being told you were this and that, the manager will probably throw the employee under the bus to save her own job. Always go to the top.
And for those fellow posters who may rush to say this wasn't a ripoff, having an audible, mental, neurological or physical disability rubbed in your face is an emotional ripoff, and qualifies to be here. Being treated like crap serves as a minus deducted from the product or service you purchase, ergo, you end up not getting exactly what you pay for.