WICKER PARADISE 1 YEAR OLD DEFECTIVE PATIO SOLD BY WICKER PARADISE FALLS APART New Rochelle, New York

We purchased what appeared to be a beautiful wicker set from Wicker Paradise in June 2011. The patio set consisted of 6 square chairs and 3 coffee tables with glass. The cost of the set charged to us was $2514.00, we had a coupon discount of $251.00 net total was $2,262.00. The day of the order was  June 17, 2011, we received the order on about July 10th, 2011.

As we opened up each of the boxes we noticed ever one of the chairs had been bent and broken. We called the business to inform them of the damage and we were treated rudely by the person answering the phone. In fact the conversation was hostile and was pointing blame on us. We requested to speak to a manager. The person hung up the phone on us. We then called back and asked to speak to a manager. A woman came to the phone and said she was the manager and owners daughter, her name was Elana.  We explained the damage to the products she said she would get another set out to us to replace the damaged set. The Date we received the second set of patio chairs is now July 26, 2011. Still not complete the manager had to resend the cushions we did not receive them until August 8, 2011.

Fast forward to August 2012, we called Wicker Paradise to inform them we had been out on our balcony with our family and friends and noticed that the straps were broken and falling apart. We then called Wicker Paradise and explained to them that the straps on each of the chairs were breaking apart and that it is just about 1 year ago. We spoke with Elana and she had me take photos of each of the chairs and email them to her. I took her about a week to return my inquiry.

On September 13, 2012 here is her response;  "I  received your pictures. Thank you for sending them to me. I see 4 chairs in this picture. I cannot see the other 2 chairs from your order. So, I need to confirm if all 6 chairs are like this. Also, can you please take a picture of the seat of the chair without the bottom cushion on it (seat frame only)? I will then speak to my supplier if he can do anything since the furniture is warrantied 1 year from the date of purchase". Elana asked me to take additional photos and would text me asking questions like is there any labels or is there a name of the company on the chairs. I told her that there was not a label or name and that she should know where she ordered the set from her supplier why would I be looking to do her job. September 14 we sent communications to her and asking her to let us know what she has found out. Now the 20th of September she now has me measuring the cushions??? Don't know why but we did. After still trying to reach her it is now the 26th still no response. Finally we get and email from her on the 27th  ; here is the actual email; I have spoken to my factory and have also done some research as to what we can do for you since the 1 year warranty has expired. I have chairs here that have seat cushions that are 21" wide, 24" deep and back cushions are 21" wide, 12" high. If these cushion dimensions work, I can sell you the chairs for $125 per chair, and I will also pay for the shipping costs to Colorado. If the cushion size I mentioned does not work, the chairs with cushions will cost $170 per chair. I await your response to let me know what you would like me to do,Elana of Wicker Paradise.

REALLY.....they want me to pay more money for products that were defective in the beginning and this is suppose to suffice??? Well. I we sent the following email....

Elana...
The defective chairs are under a year from the time of receiving the product. Do remember that you had to send us the product twice due to shipping damages so we have had the product only one year!! If your telling me that the company is going to play on semantics I think this will be a huge problem. 

We have 6 chairs all 6 are falling apart. Not one chair but 6! We did not purchase 6 chairs and 3 coffee tables 1 year ago only to be told we have to reinvest in defective chairs again. Your solution is not only insulting but it is egregious to think that I would spend $2200.00 1 year ago and then be told to spend an additional $1,020.00 to satisfy the defective product we had been sold in the beginning.  

Here is our resolution, the manufacturer be disclosed. Second, they replace the entire set at no cost!  I look forward to resolving this issue immediately. We have sent two other emails to Wicker Paradise without response! So today is October 17th we called the business again and asked to speak with the owner since his name is on the website. We felt as business owners ourselves we would want to know if we could resolve an issue if we could and maybe he was unaware of the problem. We left our name and number but still have gotten NO RESPONSE. 

This company is trying to split hairs of receiving the product to purchasing the product. How on earth do you determine the warranty is in affect at the time of purchasing when you do not even have it in your possession not once but TWICE! Clearly the company is not willing to live up to customer service and or a written warranty from one year of owning these products. Listen the chairs did not just fall apart the day we used them it was just the day we noticed it and called them asap. The chairs probably were defective and just over time began breaking the attached are to the frame. DO NOT BUY FROM WICKER PARADISE AS THEY ARE NOT HONORABLE THEY ARE DECEPTIVE AND ARE ONLY OUT TO GET YOUR MONEY. Once they have your money they got you because they are in New York and you are in where ever. The truth is the truth and WICKER PARADISE OWES US A FULL REPLACEMENT!