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Report: #1165273

Complaint Review: Woot! - Internet

  • Submitted:
  • Updated:
  • Reported By: jons — Austin Texas
  • Author Not Confirmed What's this?
  • Why?
  • Woot! Internet USA

Woot! Make it difficult or impossible to return items Internet

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First off they state it can take several days to respond and they get quite prickly if you attempt additional contact before that time is up.

They send a receipt and ticket number for customer service requests.

In spite of the receipt tehy claim they "lost" the first request for return. 

They responded to the second request with a return authorization and a label that never appeared.  I waited the requisite number of days and started looking and finally found it in the spam folder.  By this time it had "expired" as they issue the labels for only 5 days - not business days mind you.

Woot now claims that this was a one time deal and they can't issue another mailing label and to take up any issues with the manufacturer.

Really?  I'm supposed to believe that they *can't* issue another?  More like Woot! WON'T!

 

This report was posted on Ripoff Report on 07/27/2014 07:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/woot/internet/woot-make-it-difficult-or-impossible-to-return-items-internet-1165273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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