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Dear Robert,

According to our records, you -- or someone who is privy to your entire identity, including sensitive financial and credit-card information, and who is doing a great job impersonating you -- joined our service on March 6, 2004 5:29pm ET, from an IP address associated with Halifax Cablevision/Andara High Speed Internet, out of Halifax Nova Scotia, identified himself as Robert M. W****** and provided a Truro NS mailing address.

As a customer-service courtesy, we have elected to credit your account for the transaction amounts, pending continued investigation into this matter. As a safety precaution, we have also added your credit-card information and related details on our "blocked list" so that no future charges can be placed on your card, from Nova Scotia or elsewhere. Please call us at 1-800-243-9726 anytime day or night, for more information, or to assist in our investigation, reference "MADONE2916".

Best regards,

IF Customer Service