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Report: #1428459

Complaint Review: Wrinkle Couture - Santa Ana California

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  • Reported By: Mary — Lakeside California United States
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  • Wrinkle Couture Santa Ana, California United States

Wrinkle Couture Charged $92.92 for my "free" trial sample Santa Ana California

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Like others, I ordered the sample thinking I was only paying $4.95 in shipping.  My credit card stopped a second charge of $5.95 & I was notified.  When I called them I was told it was a "mistake" and they would  take the charge off.  At that time I told them not to make ANY more charges against my account (my credit card company told me this was common).  At no time was I told I had to cancel a subscription by a certain date and no literature was received that told me this was their terms or that I was signed up for a subscription.  

So I was charged $92.92 one month later and was shocked to see it on my bill.  I called them again & they said they never take returns or return money.  I even spoke with a manager who said it was my fault because I hadn't cancelled within their time frame, which, of course, I knew nothing about.  I did cancel at that time.  After  hearing their refusals I filed a dispute report with my credit card company & lo & behold one day later I received an email telling me they were returning my money.  So I want people to know they have options to get their money back.  It is definitely a ripoff as they do not tell you their terms or that they've signed you up with a subscription.

This report was posted on Ripoff Report on 02/10/2018 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wrinkle-couture/santa-ana-california-92704/wrinkle-couture-charged-9292-for-my-free-trial-sample-santa-ana-california-1428459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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